Metro by T-Mobile reviews highlight a mix of experiences at different locations. Some customers faced poor customer service, especially when arriving close to closing time, with reports of the store being locked and no staff available, which was frustrating and felt like a waste of time. In contrast, other customers received helpful and knowledgeable assistance, particularly when purchasing new devices or setting up services, with one reviewer highly recommending the store for its friendly staff. The store has been praised for offering good deals, such as the home WiFi device with a free first month, and for providing excellent customer support, including offering loaner phones and quick replacements when devices stopped working. Customers also appreciated clean, well-maintained environments and staff members who were professional, helpful, and friendly. Overall, the store's customer service varies, but when staff are attentive, the experience tends to be positive and satisfying.
That don’t let us select our phone numbers they don’t answer the company‘s phone and they don’t explain what they’re doing
May 2025
This place helped so much, they took the extra mile to explain everything. Bianca Jordan and Savanha are amazing. Raises are necessary.
May 2025
Awesome store - amazing employees! Savanha was quick, professional and super helpful even though I needed to do multiple things on my account she absolutely killed it! 10/10 would highly recommend her from all angles!! 👌💯💪