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February 2024 by Nick Brown
I would give this place 0 stars if I could. I was sitting in the waiting room at 10. They let me sit for 40 mins before coming out and refusing to do the blood work both were very very rude with attitudes. I work in healthcare this is 100% acceptable the two women that worked on Feb 24th should be fired they are doing quest a disservice and I hope a manager reads this and reaches out for disciplinary actions.
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December 2023 by Sophie
Came to this location at 4:25 p.m. got lucky as there was only one person ahead of me and we were told that it only takes 3 minutes per person an there were two ladies in the back drawing blood. The lady who was ahead of me and myself started chatting and we noticed the person come out at 4:30. Therefore there was no one back there except the two ladies who work there and us two ladies waiting to have our blood drawn but we were never called in!! At 5:09 p.m. we noticed our names were no longer on the board so we went and knocked on the door and finally a person came out and told us that someone was supposed to tell us that they don't take people after 4:55 p.m. but they had had no ppl back there since 4:30. I drove 30 minutes out of the way to come here and they intentionally didn't take us and never even told us until we went knocking. I have no idea what they were doing back there for 40 minutes while we were in the waiting room. There's no reason why they didn't take us in. I'm still puzzled by the whole situation because they knew we were out there.
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December 2023 by Brian Connolly
Making an appointment is a nightmare. Personal are rude Anything else I can complain about?
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November 2023 by Cesar Osuba
Went to quest diagnostics on Salem turnpike norwich ct. There open 7am to 11 am and there supposed to take walkings but its obvious they don't want to take in walkings and do their jobs. I went there on Saturday to take my baby daughter to get blood work done because its the only one open on the weekend in norwich ct and for some of us we can't afford to miss work because the cost of living . I got there around 9:30 am and checked in and was waiting and like a said its obvious they don't do walkings because as they called in people with appointments there started telling people if your a walking to go make a appointment because your not going to be seen today they kept saying it every time they came out to get the next appointment and I told her I already checked in and you don't close till 11 am. I waited pass 11am I watched the last person go in then be out by 10:50 am there was nobody left and they never came out to take in my baby daughter . They just wanted to go home that was obvious. If they don't want to do their jobs they should be all fired or don't do anymore walkings but personally they should all be fired and hire professionals who do want to do their jobs.
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November 2023 by Yesenia G.
Checked in for the stand by list an hour before they even closed. There was one patient ahead of me on the stand by list. Neither of us were seen, they didn't have the decency to come out to tell us that they weren't going to be able to take us. My daughter had to knock on the door, for someone to come out. When she came out she yanked the door open with an attitude and yelled " we're closed". This was at 11:15 ( 15 minutes after they closed now). Mind you, they didn't have any appointments 15-20min before they closed. So they could have took 5 minutes out of there work day to complete my urgent blood work. It was completely unprofessional, disgusting and a waist of my time. You should not promote walk ins, or a stand by list if it's not guaranteed. If you don't like your job, in the medical field, find another one. I absolutely do not recommend this location. I'll make sure my doctor sends me to get my blood work elsewhere.
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October 2023 by Bonnie Martin
I did not have an appointment so I checked in as a walkin. I was understanding that I would have to wait. However found it frustrating that I checked in before 1230pm and people who were checking in with appointments scheduled after 230 pm were taken in prior to 130 and I was skipped. I waited over an hour and was not able to get my blood drawn meanwhile others with appointments were taken over an hour before their appointment times.
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October 2023 by Nancy Roy
Went to get blood work 10/16. Salem Turnpike Norwich Lady Roni that drew my blood. Was not friendly at all. My appointment was early in the morning. I talked to her and she would not even respond to me. My veins pop out. My arms are very thin. Not sure if she was new at her job. But she really jabbed me with the needle. Usually the staff there are nice and they don't hurt your arm. I guess I will have to go to a different Quest for lab work. I'm sure my arm where she took the blood will be black and blue. Someone like Roni in her field should find a different job. If she doesn't like what she's doing.
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October 2023 by Harold Crothers
I need to make an appointment. All I can get from this site is garbage.
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October 2023 by Porkling
Amazing! They don’t fish for your veins when getting blood work, personally I’m a nervous wreck when I get blood work done but these people are great and will make you feel like one of their own, I didn’t feel a single thing!
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August 2023 by Maggie Migdalia AA
If I could rate it zero stars I would I'm a walking been sitting her for one hour and 45 mins no one on the waiting area not busy at all no appointments available online as usual and never got called in all you can hear out in the waiting area is the lab techs laughing so loud and chatting like is pub while getting paid and to put a cherry ? on top if you ask them they give you a nasty attitude ? ..
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February 2023 by Camille korb
Came around 1045 to 1050 they close at 11 and they were just going to close and leave me and 3 other people who came around the same time sitting in the waiting room until one person knocked on the door and the lady said they don't serve anyone until after 1040. This poor guy also had to go back to the hospital because they wouldnt help him even though it was even 11 yet. No where on their website do I see that they don't serve anyone after 1040 and she said it on the screen in the lobby which I didn't see anything on there regarding that.....it literally takes like 1 miniute to do someone's blood, such laziness and rudness. So just to let everyone know their closing time is actually 1040 not 11.
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December 2022 by Lois Palmer-Alderson
This Quest Lab in Norwich (111 Salem Tnpk in the shopping center) is the absolute worst lab I have ever been to! One can wait up to 2 hours for a simple blood draw and it matters not to them that you are fasting. I've stopped by at different time frames and the situation is always the same. Apparently their own staff doesn't even show up. After a 45 minute wait, a nurse came out and said 2 staff members didn't show up so all of us waiting won't be seen today, really!Tried going on line to make an appointment and none were available!That said the lab at the Backus Hospital is excellent, efficient and easy. I was in and out of there in less than10 minutes.
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August 2022 by ME MYSELF
Just got back…Technician should try listening instead of trying to be as rude as she could… maybe even try being helpful instead of confrontational… luckily more locations to choose from
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June 2022 by April Stitt
This location can get quite busy, I absolutely recommend making an appointment through their website, it is fast and easy. You can even wait in your car, they will alert you to when they are ready for you.You can go in as a walk-in but if they are busy with appointments expect to wait. There are many times I've gone in and waited less than 10min as a walk-in, but making an appointment definitely is the best way to go.Additionally the phlebotomist here are some of the best I've had draw my blood. They've always been polite, quick, and gentle.
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March 2022 by Taylor Bradley
I don't typically review, but I'm just in awe of how amazing the staff here is with littles. My toddler screams for every poke and takes forever to recover, but the way these phlebotomists worked with him was so amazing. There were 3 staff to either draw blood, distract, or keep steady, and they taught me how to hold him so he was comfortable and safe. I'm so happy I went with this location and if you have a little, this is the place to go!!
