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August 2025 by timas popppin
Zach was such a big help to me today, had a complicated battery change and he made sure it got done! Thank you so much phenomenal customer service!
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July 2025 by vincent shamansky
Just had a bad battery in my car brought it to O’Reilly auto parts old Saybrook Zach the manager helped me out. The battery was nine days past warranty and he switched it out. No problem. Excellent experience O’Reilly auto parts in old Saybrook is my go to place for all my car part needs.
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July 2025 by Jeremiah Northcutt
The BEST auto parts store experience i have had. Thank you all for having Zach here. Amazing manager who answered all my questions about my new battery, and even helped me with additional advice. Will for certain return to this location!
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May 2025 by Jenn
In and out with what I needed in a minute! Very knowledgeable and helpful staff.
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January 2025 by Lacey Raymond
Lea and staff are absolutely helpful and lovely people. I will absolutely be back if I have car issues in the future (fingers crossed I don't,). But this is the place to go if needed. Thank you, Lea!!!
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January 2025 by Gary Young
I feel there prices are a bit more. I like their car battery warranty, so I bought a big 800 cranking amp. I got good phone help, and counter help. Selection is much better then Walmart so don't go there for auto stuff.
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October 2024 by Judith Torres
The manager is great he’s always on there floor helping customers,greed every one with a smile I love to visit this store even if it take me a good hour to get there .
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October 2024 by Lizvette Dejesus
The customer service was amazing. As a woman, I don’t know about cars besides “driving it”. The Patience Miguel has was incredible. Miguel went above & beyond. Thank you O’Reilly for having the best employees. I’ll recommend this location to everyone. See you guys soon.
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September 2024 by douglas wagner
the worst o,riellys around. went to return serpentine belt and they had no cash in the drawer. told me to come back later. stay tuned for more cause im going back.
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July 2024 by Carl Johanson
don't tell your customer that had to come in and custom order and pay up front and pay for shipping on a part that you guaranteed me when you spoke to me at the counter Joseph that my entire order but more importantly that one particular part that I hadto custom orderand pay non-refundable shipping onwould be here today and when I showed up to pick it up I was told that it wouldn't be here till next week. I could have ordered it through a different vendor and had it here today. you cost me a job of thousands of dollars that I missed out because my truck could not run because it needed that part that I had to come in and custom order and custom ship that you guaranteed me would be here today I'm also going to be calling and writing an email to the O'Reilly corporate office about this because you people don't care about your job and you lie to your customers and you just tell them what they want to hear to get them away from the counter. you cost me a job and i take that very personally because I trusted you. you cost me money to be able to pay my rent and to put food in my family's mouth I came to you because you told me that it would be here on a specific day and that I had to come in and order it so that way it would be here on Saturday you lied to me and now my family has to suffer because of it not that you would care.
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February 2024 by Michael Fox
Needed to order an engine. The guys were extremely helpful.
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October 2023 by Dwayne Hall
Best parts store in Old Saybrook.
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October 2023 by william folland
They had the oil filter I was looking for after my go to place Napa failed to have it in stock.
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October 2023 by Thomas Conwell
Nowhere else I go for a part I need now.
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August 2023 by Sara Leone
The best place to go if you have any questions about products. The staff is absolutely awesome- every time I’ve been, whoever was working was very helpful. They even went so far as to help me replace my windshield wipers once!! Today I went and Michael helped me find exactly what I was looking for and Nicholas was great too!!
