UBI Federal Credit Union is a highly regarded financial institution, known for its exceptional customer service and competitive rates. The team at UBI, including employees like Jay, Jose, and Joanne, consistently receive praise for their professionalism, efficiency, and willingness to go the extra mile to ensure customer satisfaction. Customers appreciate the smooth and easy loan application process, particularly for auto loans, which are described as fast, knowledgeable, and courteous. Many customers have been loyal to UBI for years, with one reviewer mentioning this as their 5th auto loan with the credit union. UBI is commended for its transparency, value-driven approach, and commitment to customer happiness, rather than simply maximizing profits. The credit union's willingness to work with customers, even when they pay off loans early, has earned it a strong reputation. While the website could benefit from some improvements to make it more user-friendly, the overall experience with UBI is overwhelmingly positive, with customers describing it as "way better than any conglomerate bank" and recommending it to others.
I just received approval of my auto loan. My processor Jose was polite, professional and prompt in responding to requests and clarification throughout the process. This is my 2nd auto loan with UBI and I appreciate the excellent customer service- highly recommend.
April 2026
We have been with UBI for about 40 years. UBI staff have always been wonderful and pleasant individuals to deal with. If I had an issue it was quickly resolved. Thank you UBI for being a great Credit Union!
April 2026
This is a great place to do business! I can say that I've dealt with Diane and Jay they are second to none, very responsive and easy to talk with.
