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“The manager at the Ridgefield Main Street branch, Debbie Przewlocki, is a stellar manager and human being. She found potential fraud on our account, called immediately and multiple times to get through, closed our account, got a new account opened, and dealt with all the other issues involved, all while being incredibly kind and understanding. What a difference it makes at such a tough time to have someone so careful, competent, thorough, and caring to help us through this ordeal. THANK YOU, Debbie!”
“I have been locked out for 2+ weeks. I spoke with Amy Williams and, besides being very courteous as many are, she was able to help me get back on line. Although I hope I don't have to go through this hassle again, if I do, I will call Amy to help me through the problems again. She is highly professional and I thank her again.On a separate note, it is ridiculous to have a recovery process that takes 2+ weeks and is out of the staff's hands. That is not in the least customer friendly. The lockout was my problem through inadvertently responding incorrectly to the login questions. That happens. A recovery should be able to be effected immediately upon a phone call and verification. On another note, your vendor, since I was told the problem was created by the mysterious vendor, is that you cannot automatically make international calls. I am frequently in France and cannot receive phone calls except by human intervention, e.g. for wire transfers. It would not be difficult to handle international calls so you would not simply remain a county bank.”
“I've been banking with Chase for about eight years from the Ridgefield location and I only have positive things to say. The location has lots of parking, has a nice atmosphere, and I've only had positive experiences. I just do basic banking at this stage of my life so in that regard I am happy. On the occasion I've overdrafted from my checking they refunded the fee when I asked them to. I appreciate that.”
“Writing this to show our appreciation to Evan Ronner! As a new small business we really appreciated Evan's kindness, time & patience with getting us all set up & answering all our questions! Thank you Evan :)”
“I lost my wallet recently and went into this branch for the first time and was helped by William Ferris , who sat me down and helped me out beyond belief when I felt like I was treading water in such a stressful time. He was so nice and it was great to sit and talk with him while he was dealing my problems..Thank you so much again for everything you were so helpful!!!!!”
“Before anything I would like to thank you to Ananya Ghorai for helping me to open a bank account and all her knowledge she is so polite thank you so much God bless you and please if you need it to open a banking account she’s the one that you need to see she’s the best”
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“After yet another frustrating experience at at one of the big national banks, I decided to check out the Fairfield County Bank in Ridgefield.I’m so glad I did. By far the best banking experience I’ve ever had. Every staff member was professional, polite and courteous. Opening the accounts was simple, I was asked my financial requirements and offered options based on them.They issued me a temporary ATM card on the spot. When a technical glitch kept it from accessing my account, several staff members dedicated themselves to resolving the issue. When they did and I went to leave, they said “hold on, let us unlock the door.” I hadn’t noticed it was 20 minutes past the branch closing time. No one mentioned it to me. It’s clear they were staying until they resolved my issue.The next day I went online to download the online banking app. And again had a technical issue. So I returned to the branch. Rather than tell me to look online for the FAQ or a robot tech support number, they walked me through the process. The problem turned out to be completely on my end; my phone settings weren’t correct. To be honest, it was just a stupid mistake on my part. But they were never anything but patient, polite and professional.I cannot recommend them enough.”