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“Charles was wonderful. He put us at ease when we were debating which washer to buy. He was very knowledgeable. He was very kind to all of us. Great working with him”
“Martha had us compare many different mattresses, always following our lead. She made the decision making easy. The whole time she was cheerful with a great sense of humor and totally professional ❤️”
“What a pleasure it was to work with David. He made the process of buying a new mattress very easy. He took the time to explain the differences between the mattresses and had us try out various mattresses so we could tell him what we liked and didn’t like. We ultimately went with the first mattress he showed us!”
“We went in needing a new mattress, not knowing where to start and not wanting to be sold something we weren’t sure about. Gloria patiently walked us through a “mattress finder” process and was able to narrow down our choices. We ended up with a wonderful bed in our price range, and very happy with Gloria and Jen making it a painless process! Thank you!”
“I bought a mattress at Mattress Firm in Norwalk and had excellent service from Tony. I had to make a delivery date change and Qame Kaleei went the extra mile to ensure that the new date & address were correct. From start to finish, it was truly a seamless and pleasurable experience. Love my new mattress.. Visit Mattress Firm before you go anywhere else to find comfort and great prices. Thank you, Tony & Qame for your great service?”
“Another great buying experience, Jeff helped me pick out the perfect mattress for my 9 year old. She said "its like sleeping on a cloud" Thanks again Jeff!”
“Another great buying experience, Jeff helped me pick out the perfect mattress for my 9 year old. She said "its like sleeping on a cloud"Thanks again Jeff!”
“Our in-store trial experience on different models, provided by our salesperson Trevor, was nothing less than exceptional. Although we haven't received our bed yet (delivery scheduled for next week!), if its anything like our experience in the store, we look forward to our first full night of exceptional sleep to solve all our sleep issues. Goodbye forever to the conventional mattress with traditional coil springs! Our salesperson Trevor never pressured us and gave us all the time we needed to make a decision on various models. After we left the store, he made himself available through various means of communication, which was extremely convenient and efficient. We wouldn't have made the purchase without Trevor's knowledge and experience.”
“I promised Kaylyn I would write this, and this review is prior to me receiving the furniture I ordered, because I expect it is not going to be an issue. I stop in this store now and then to see what they have. Someone always says hi from the desk, or gets up to greet you. The store is always very clean and organized. If you tell them you are just looking around they won't bother you until you ask for help. I found a 3 piece sectional and ottoman I really liked. Kaylyn showed it to me, and then told me what they could do on the price and delivery. I went home to talk to my Spouse, and we decided to take one more look at things online. When searching online we found the exact same set and it was a little better priced than what Ideal was offering. I sent over a couple pictures, and very quickly they responded, letting me know what the best they could do was. When it was all said and done, I did pay a little more to buy it from Ideal Furniture, but that is because I liked the idea of dealing with a local store, and Kaylyn was great! She also has spent a lot of time searching for other items I am looking for, so I am sure I will continue to buy from them in the future. Once I get my order I will update this review, but I highly recommend you at least give them a chance to help with what your looking for.”
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“I had a great experience buying my mattress! Robbie was fantastic to deal with — very patient, helpful, and took the time to answer all my questions. I would definitely recommend him to anyone looking for a new mattress.”