Verizon in South Windsor offers mobile, 5G home internet, and business services. Customers find the store busy, so they advise planning for a 15‑minute wait, but staff are always very nice and very helpful. Many reviewers praise the friendly, knowledgeable, and patient employees who solve problems quickly. One customer had issues with a phone trade‑in and, after multiple calls to customer care, was helped by a bilingual, bicultural employee who patiently explained the solution. Another visitor had missing pictures on an older phone; the staff member knew the fix, showed how to remedy it, and finished in less than 10 minutes. A replacement SIM card request was handled by friendly, knowledgeable staff who patiently investigated the issue. Several reviewers noted that the staff never judged customers for damaged devices and remained attentive and patient. Overall, Verizon South Windsor is praised for good customer service, quick problem resolution, and a helpful, friendly team.
The lines are usually long, but the manger, Manny was fabulous. He helped me multiple times with a very specific issue and I’d continue to go to this store just to see him! He was very honest and upfront with my husband and I and we rave about his customer service! 10/10!
February 2024
Angel was terrific in helping us with plans and was excellent in switching and loading the new phone updates.
January 2024
They are normally very busy so plan to spend 15min+ waiting for an employee but they are always very nice and very helpful!
