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“Shoutout to Ives Bank Southbury. The current branch manager is the best thing to happen to this branch. Her name is Kristen Cavallaro. She is a young, ambitious, intelligent and kind soul. She deserves high recognition. She's willing to go the extra step in customer care. I have the utmost regard for her ambition.”
“I have had only good experiences dealing with the folks at the Southbury branch. They have been most helpful in settling some accounts of my deceased mother, and helping to transfer money to set up a checking account for me.”
“I have 4 accounts and 2 mortgages with NSB. I love them! The employees are helpful and respond to your issues immediately. I highly recommend banking with them, and have brought a few non profits I volunteer for to the bank.”
“Very welcoming. Home town feel. Knowledgeable customer service staff. My experiences there for the last 12 years has been above my expectations.
This branch has little personnel turn over so everyone there knows you by name and goes above and beyond to support your banking needs.
Highly recommend this bank and branch location.”
“They must have a new team in there because I went in for the first time and the people were not only super nice and amazingly helpful but they stayed late to help me. I walked in at 3:50 and they closed at 4pm and there was a line of people in front of me. Will go back again. My only complaint is the driveway is hard to see the way the trees are growing in front of it and its easy to miss but luckily they have a back way in from the next road.”
9AM - 3PM
363 Main St S, Southbury
Banks
“As an account holder with Ion bank, I must say I am very pleased with their services and customer service. On the rare occasion that I've had an issue, it has been handled quickly easily and satisfactorily. They make everything so easy. This is the same type of service that I have enjoyed with small banks and credit unions I've used previously. My only regret is that now that I'm moving out of state they do not have branches there. I highly recommend them and would again mention their excellent customer service throughout all branches and service levels!!”
“I have ALWAYS found M&T, Southbury, to be knowledgeable, patient, and very friendly. I think some of the other people ought to start coming to this branch!”
“Chase bank is like no other bank. Their customer service is absolutely amazing. I have gotten hacked three times since I have been with Chase, and they have helped me each and every time without question they sat there with me and they filled out all the Paperwork so my information and money would be safe
Thank you, Chase staff you guys are wonderful”
“I have been going here for over 3 years now, and it has single-handedly been the very best I've been to. I work at the local MyEyeDr next to ShopRite. This branch office has wonderful staff, warm decor, and very convenient hours. Today was the latest in amazing experiences. I had the honor and pleasure of being helped by a gorgeously beautiful, Hispanic young woman (who's name I wish I had gotten) with getting my debit card pin fixed. She was very personable, comforting, had a delightful laugh, and I'm certain if I could have seen it, a tender warming smile that'd make any bad experience a great one. Sadly, I will be leaving my job here in town to another in Stratford, but if I find myself in town, I will stop by. Hopefully to work with the amazing staff, especially the young woman I worked with, once again.”
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“Need to move on with new technology. People working for this credit union seem very unhappy and rude. I don’t know why but I feel they are not happy there. So maybe they need customer service training or leave. I found it funny they deny loans because of the ratios. If we would not need a loan to close gap of the ratios we wouldn’t ask. Funny, if you have money we can borrow, but if you need money you can’t. Just found this hilarious.”