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September 2023 by Michelle Fusco
Whatever you do- don’t get your brows laminated. 30 hours after a $90 treatment that claims to last 6-8 weeks my brows were back to the same condition before the treatment. The management was ‘sorry’ it was a waste of my money.Colossal waste of money and zero customer service.
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July 2023 by Blair Feller
First time going in, will also be my last time. Front desk would not let me make my purchase unless I gave all important information - full name, email, birthday, phone number. Front desk was super peppy telling me why they ask for the info, all I could think was “you want me birthday for one bottle of conditioner? I’m never coming in here again.” And I won’t. Cheaper prices on Amazon. Cheaper prices at my salon too.
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July 2023 by Private Business
usually out of stock on so many items. employees are beyond rude and judgmental, wont let you shop. will talk about you to other employees like you cant hear them. especially the heavyset woman that wears a great amount of makeup- avoid her.
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May 2023 by Mike
Great customer service! A wide variety of products. Katie and Liz were terrific!
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April 2023 by Michele McDonald
I have been in this Ulta Beauty over a dozen times and the staff is always exceptional! Everyone has given me the best customer service I have seen in years. The hard working staff members who have helped me find what I need and at the front desk are pleasant, efficient and go above and beyond to make shopping at their store enjoyable. I have no idea why anyone would have had a bad experience! They have also given me suggestions on how to find coupons and save money on the products I need. If I could give them ten stars I would! Thank you to all those who work at Ulta Beauty Southbury!
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March 2023 by Sana Chaudhary
If only I could give this place zero stars.I went in for my happy returns. Halfway through they tell me they cannot accept the rest of my packages. I had went in front of them (and after informing them) to bring a big box and emptied it while they were busy chatting at the counter. I asked why couldn’t they tell me earlier when I got here and told them I had this stuff. One lady started blaming the ‘third party’ not acknowledging anything I was saying and walked away. I told them I have no issues if they are at full capacity but they did not bother while I informed them I was going to get a box from the car. I have zero issues with happy returns and 99 problems with the ULTA EMPLOYEES and their lack of professionalism. I will go to a different place to drop off my package even if I have to drive extra. Will not be returning for the returns or any kind of shopping.
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March 2023 by Sarah Stark
I went in there to try to drop a lot of money on make up and could not get a single employee to speak to me. Lots of people wandering around and lots of people in the cashier area not helping anybody but not a single person to help me. I’m in a walking boot and had a hard time walking around the store, yet still nobody offered to assist me. The most disappointing aspect was when I walked by a group of associates, chatting and laughing on my way out, and they said goodbye to me, but didn’t bother to notice that I was not purchasing anything and had not been helped.
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February 2023 by Lindsay Scianna
Had a very simple question about a product and was put on hold for over 20 minutes until I hung up which assumed maybe no one had an answer
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November 2022 by Lauren McMahon
Every single staff member at this location goes above and beyond. They are so sweet and helpful. Thank you to everyone here that always helps me and makes me day so much better!
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November 2022 by Randee Hickey
Very helpful staff!!
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October 2022 by kevin jimenez
Raquel is the best. Eyebrows Master!!!!!
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September 2022 by Jan Rinaldi
The girls were all helpful.
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August 2022 by Greta Wagner
This location is great and the staff is so helpful. Rhonda helped me pick a foundation and shade matched me with a lot of knowledge. Even if you just need help navigating what products you need in the store, they’re so pleasant to work with.
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July 2022 by Patricia dixon
This store was gorgeous and all the women were so sweet and sincere iris was so patient with me qvc sells products on app charges you and don't deliver says its gas prices then they won't refund go back to stores believe in person expertise
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July 2022 by Christina Portalatin
I decided to stop into Ulta while in the plaza shopping! This was my first visit at this location and will now be my “go to” Ulta! Caitlyn(I hope it’s spelled correctly) greeted me as soon as I walked in and went above and beyond with color matching different products, giving her honest recommendations and opinions, & completely patient with all of my questions. She was very professional & knowledgeable. I love all of the products I purchased!