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August 2025 by Aiman Bishara
Nice people very helpful honest
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August 2025 by Gloria Folan
I have used this facility for many years with no issues. This year I had a package and a wall hanging to be shipped. Dropped off on Sunday and on Monday received a call that the dimensions were incorrect and it would cost almost 400. To ship the wall hanging. I went back to pick it up and was credited for the wall hanging but had to pay $10. For bubble wrap in the box.
Just want to share my 10.00 bubble wrap Never again!
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July 2025 by Elizabeth Wasdo
I rolled in at 6:23 PM (I know, I know) to print a bunch of copies of presentation for work and they let me stay after they were closed and were very nice.
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July 2025 by LucaTheCrazySpice King
Very quick, easy returns. Very friendly staff. Skip deserves a raise :D.
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July 2025 by BronxGawd
Great location with knowledgeable people
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March 2025 by Melanie Dugas
I visit this UPS about once a month to return items purchased online, and have always been met with fast, efficient, and friendly service, even though I always pop in at the busiest times (weekdays around 5 pm, or Saturdays around 2 pm). Today, I mistakenly brought an item that was only for return to USPS, only realizing after I had entered the store that I should have brought it to the post office, not UPS. The staff still kindly taped up my unsealed package for me, slipped the return shipping label into a plastic shipper, attached it to the package and placed it in their USPS outgoing bin. This was very much appreciated, as I had rushed in after work, on my way to another appt, and it was my mistake in not reading my own shipping label carefully.
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March 2025 by Janice Stock
New owners. Super nice and clean. Friendly and courteous! Improved hours for working professionals. What an awesome customer experience!
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February 2025 by Stephanie “DaCosta” Cates
great store. clean. quick and efficient. Their employee Skip is wonderful. Always helpful. Will be back!
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January 2025 by Xiaoti Sun
It is very nice
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January 2025 by Andrew Kohler
Norma has reshaped my perception of the package shipment experience. Each time I’ve worked with the Southbury UPS team, they are professional, proficient, and calm under pressure. Norma created an excellent experience, Skips pretty good too.
-Dr. Kohler
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August 2024 by Kyle Griffin
If you’re shipping items then make sure to box them yourself, this location charges $10 on top of the price of the box just to wrap items.
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August 2024 by Rob Maddox
Called to have a package sent. They said two days. Came in and then told me they could not ship. They are totally clueless. Avoid
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July 2024 by Pearl Pappas
I had to send multiple packages back to Amazon. I always preferred the store (UPS, USPS and Fed Ex) in union square because they were so accommodating. I just learned that this one, in the plaza, is under new ownership! I guessed that after being treated well. They got to me in minutes tho the store was filled. Obviously, they knew what they were doing.
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July 2024 by Lee Swanson
Needed to get 2 pages notarized. Went there at 12pm and the employee told me to come back in a few hours because it was busy. Came back at 4pm and had the two pieces of paper ready for him. He told me to "hurry up, he didn't have all day". I was in front of him for roughly 10-15 seconds. Wonderfully friendly service. Sorry you can't handle all 3 customers in the store.
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July 2024 by Leslie Alexander
Randy made my day. Noticing i was experiencing some stress he helped me way beyond the call. I so appreciate his kindness and highly recommend this Ups facility.
