-
March 2024 by Cody Boy
Best ups store ever.They bend over backwards.Don't forget to say hi to Randy.He is awesome! Owner Emad as well. Thank you!
-
February 2024 by Roberta Sasso
The man who works there is extremely RUDE . I said I needed to return to Amazon and he growled that I needed a receipt. I said I didn't have one. Instead of trying to help, he walked away from me....totally dismissive. The woman working there helped me right away with a big smile...and she was singing. This happened TWICE with the same two people. I will not go back there. I'll go to Staples.
-
February 2024 by L H
The best staff! There was a line to the door and everyone tha staff was friendly, fast and super polite. It was actually a pleasure to wait in line and watch their service!
-
January 2024 by Anne Harrigan
Unfortunately I had a bad experience at this store. The person who was assisting me was rude and condescending. I am not sure why. I was the only one in the store at the time and I was asking for assistance in returning a package to AMAZON. I was given instructions to send a code from AMAZON to the store email so a shipping ticket could be printed, when I was unable to send to the email address provided by the clerk using my phone as instructed the clerk said that I clearly was not following her directions. When the clerk attempted to try she also was unable to do it. I am not sure why she had such a bad attitude. I will probably will not return to the store. I hope the clerk had a better day and lost the attitude ?
-
January 2024 by Kate Segrin
The couple that runs this store (shout out Noura and Emad!) are the absolute best.I am at UPS nearly every other day and every single interaction I have had here has been a pleasant one.Keep up the amazing work!
-
December 2023 by Barnaby Conrad
Recently a friend of mine in Connecticut located an oil painting I did back in the 1970s that I had presumed to be lost. How to ship this fragile 3 x 4 foot oil picture on canvas? Luckily he turned to Emad Markous at the Southbury UPS Store in Southbury, CT for his expert packing and shipping at short notice. The painting arrived in perfect condition and is hanging on the wall. Many thanks to Emad, and Merry Christmas!
-
December 2023 by Sidney Davidson
The team at the principal UPS Store in Southbury, CT did an outstanding job of packaging a very valuable painting and sending it overnight (with complete UPS insurance coverage for the value of the priceless painting) via UPS to an obscure town in Virginia, Accomac (population of only 220 people (2020 US Census).The painting arrived the morning of the following day in Virginia and was actually delivered to residential address on a rural route in the aforementioned town the following day.We are so appreciative of the work of Emad Morkous, the owner of the UPS store AND his fellow workers AND to the UPS driver, Ryan who waited for the package to be ready to be whisked away on its way South. It was a wonderfully co-ordinated UPS effort from start to finish.Oh, and the best news for last----the cost for doing all of the following was WELL under $750---WHAT A STEAL!Thank you,BCIII and SWDIII (Yale College room mates from more than 50 years ago).
-
December 2023 by Erica Golembeski
Awesome service and product. Shipped oversized antique dollhouses. They were packed perfectly. Arrived safe and secure. Thank so much. Would recommend highly.
-
December 2023 by Kelly C
So convenient for Amazon returns. Staff is always friendly, knowledgeable, helpful, and professional. The service is always quick and extremely efficient. Highly recommend.
-
October 2023 by Jessica Harris
incredibly kind and patient staff. they helped me with my amazon return and were so helpful!! really appreciate them and will be coming back again.
-
October 2023 by Joanne Higgins
We had a very positive experience today. We needed to get several documents notarized. Saed was very pleasant and thorough. Customer service was excellent. All three people working were delightful. Thank you for the service.
-
September 2023 by Michelle Giannotti
Big fan of the new ownership! They are kind, professional and efficient from the top down. They are also open 7 days a week which I truly appreciate. I highly recommend them and if you haven't been there since the ownership changeover go back and give them a try you will be pleasantly surprised!
-
August 2023 by Donald Schmaling
The UPS store is amazing….I am so pleased with the service. The staff is very efficient, kind and accommodating.They were able to make a large box so that I could return a large item to Amazon to be returned for credit.I highly recommend this store.
-
July 2023 by Christine Giordano
What a joy it is to do business with Emad & Nora at the UPS Store in Southbury. They and their staff are efficient and super-pleasant to deal with. Never enjoyed going in there until this wonderful couple took it over. Now, I look forward to bringing packages there.
-
July 2023 by HANY DEMYAN
I went to this UPS store in Southbury in order to do a shipping and the owners were very nice to me. The shipping was made very efficiently and quickly and the owners were very patient with me. I would recommend coming to this UPS store for anything you need!