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“Kenny is the best postmaster. He was kind and quick (and funny), when helping us with our passport applications ! Definitely making this my post office for future USPS needs.”
8:30AM - 12:30PM
159 Manor Ave Ste 6, Waterbury
Post Offices
“I see a lot of bad reviews so I wanted to leave my own for a change of perspective ! I use this post office all the time and i haven't ever had an issue. I went in there this morning and the man that's always there in the morning (wish I thought to ask for his name ) was so incredibly helpful. I was trying to track down a package I mailed 2 weeks ago that appeared to have been lost based on the tracking. He searched the system every way he could and despite me giving him all of the wrong info (I had the date and time wrong AND the person who had helped me that day wrong - I confused it with another day that I shipped a package) he was so patient and kind and he solved the mystery . He found the transaction and gave me plenty of proof that it was actually delivered last week despite the recipient not verifying that it was. He was the only one there and had other customers that he bounced back and forth between me and helping them and was still smiling and kind with us all. I would have lost patience with me if I were him lol!
THANK YOU SO MUCH!!!!”
9AM - 12PM
590 Middlebury Rd Ste F, Middlebury
Post Offices
“I had to get some stamps, and found the staff wonderful. Beautiful card and packing selection. I was pleasantly surprised. Nice country post office. The grocery store and restauraunt also great!!”
“Customer service is exceptional, especially courteous, well mannered and extremely wonderful, Scott. Took me some time to get acquainted and accessing my mail in the dated P.O boxes..”
9AM - 12:30PM
715 George Washington Turnpike, Burlington
Post Offices
“Went there with my daughter for a passport appointment. Quick, great service, and seamless! I went to the Avon USPS and they canceled my appointment without calling. At this location, their photo services were down but they called me to let me know with plenty of time for me to go to the CVS across the street beforehand. This is definitely my go to USPS from now on!”
“A great experience when applying for my passport. Staff was great in helping out with the forms and process and offering answers to my questions. In and out in only a few minutes.”
“I wanted to give a shout out to the Torrington post office for helping me to redirect my package so I could pick it up. I recently moved and they have assisted me with a few issues related to changing my address, always with kindness. Thanks specifically to Dave for your amazing customer service and for making sure everything worked out! I appreciate being able to call and talk to you an actual person who gives me direct assistance! We know you are busy and work hard! This teacher definitely appreciates your help!”
“Never had a bad experience with staff, they are very friendly and answer all my questions. They are efficient. The line can get long, especially during prime hours.”
“The blonde lady with glasses is pretty nice but the other lady makes me a bit uncomfortable. I try to avoid her as much as I can. I wish they would post shifts because yikes it just feels like she hates everyone and makes you walk on eggshells tbh I try to leave there as fast as I can. Even just being in the line is uncomfortable to be honest because it affects the whole atmosphere of the place. She does her work though without issue! It's just that Id rather avoid her shift so I'd appreciate it if you would let us know who will be in when. Either way I hope that lady gets well soon but once again she works just fine.”
8:30AM - 12:30PM
41 Wigwam Ave, Waterbury
Post Offices
“Went through an unusually stressful experience with a recent change of address made super easy by the staff and supervisor at this office. Definitely a 5 star team.”
“While I have always had good service at the Watertown, CT post office, I have had some problems trying to call the postal employees there. No one ever answers the phone! I wanted to ask them to hold my mail for me, because my mailbox was crushed by a falling tree during the last storm. I am having a mobility problem, and was hoping I didn't have to go into the post office myself. Guess I have to now.”
“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”
8:30AM - 12:30PM
24 Mill St, Unionville
Post Offices
“It’s a small post office but have always found customer service is excellent. I especially want to thank Sarah. She is a great employee and has always gone above and beyond to help the customers.”
“It's alright. Sometimes its really slow... but if there is only like 2 people in line... you should be ok. ,the counter staff (98% of them) have attitudes, never smile (unless being condescending). I feel uncomfortable ASKING these People any questions. I feel like if i ask a question that requires actual work to answer, i will catch the sharp end of the most DISGUSTED look in history. We, the public, are definitely burdening these depressed individuals. I am not sure how they keep thier jobs..unless,of course, the manager is the head cheerleader. Who knows. Next time you're there, smile and say hello how is your day, to the cashier....?”
“I visited this location Yesterday because I was having issues with my mail Being return to sender as well as my packages. The manager on duty worked hard to resolve the issue and ensured that my packages got redelivered today. I use this location often and the employees are always polite even when the lines are out the door.”
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“These guys at the post office are knowledgeable and professional and know how to do their job. They helped in recovering my lost parcel and I am so glad I found it. Thanks guys.”