-
September 2023 by Joe diGesu
Went in for a LOF and repair of a non-functioning Tire monitor They charged me for the repair, but did not do it, when it was brought to their attention they attamed numerous times to get it to work, never fixing the problem. They did refund the bulk of the repair bill.
-
August 2023 by Troy Mogielnicki
My car was in the dealership for one month, during that time I never recieved one call about its repair status. Every time I called I recieved the same coined response, "we were just about to call you", this includes when it was fixed and ready to be picked up. Very poor customer service skills.
-
August 2023 by l Mar
Called on a SUV from the dealership website while at another dealership that wouldn't even pick up my call while I was on the other dealership's lot.. so I called Sullivan Jeep. Had no price for the SUV I was Connected to a car specialist named Seth Lamanna. He took his time to find the price as I said I was on my way there. I actually found the car as I drove onto the lot to find Seth getting the car ready for me. He didn't have to do that. What if I never came? Just that fact alone gave me confidence not only in him, but the quality of service I was about to receive from the dealership. Great value for the Tucson and the respect and customer service I received. Definitely a fan of Seth and Sullivan's Northwest Auto! Like Arnold said in the terminator, I'll be back!!!
-
July 2023 by Ken Holyst
I had my tires rotated on 6/24 at Northwest and wanted to them to take locking lug nut off the tires. Work was done on time on a saturday and I did not give it another thought.Today my mailman left one of my Jeep’s lug nuts in my mailbox that he found by my driveway.I looked at my jeep compass and one of the my lug nuts in the front driver side tire was missing.So I took the car back in the garage to put on the lug nut and then proceed to check all the tires since now I do not trust the work done by your dealershipMy car is garaged every night, so this was a miss by the dealership
-
June 2023 by Michael Garofalo
Bought 2013 Mitsubishi Evo n got the car home brakes a squeaking window in the rear get stuck going up pulley starting to make noises and needs a stabilizer link asked them to fix it I mean I did just buy the car n they said everything checks out ok....I'm a licensed mechanic everything was not ok. All they did was grease the window tracks everything else sold as is even with a 3k bumper to bumper warranty..... definitely not a happy customer will not be buying from here again.
-
May 2023 by Ron Hax
Very nice people to work with. Jeremy to time to walk us thru the purchase documents and reviewed with me all the little changes between the Ram I was trading in and the new one.
-
April 2023 by Pamela Pyle
This is my regular shop for maintenance on my Dodge Durango. The Service Advisor, Nick, is top notch. I always trust his advice. Work is always done correctly the first time. Cost estimates are always reliable.
-
April 2023 by shawn kang
It is the best experience I had Everyone and the management was excellent, would I consider buying a another vehicle from them. Hell yeah it was easy, simple and quick love my vehicle. Thanks for helping me pick out the right vehicle for me.
-
April 2023 by William Cateno
Outstanding service team at Chrysler.. Nick and Chris have made me feel that I am part of you family for many years.. and your techs do an outstanding job..Many Thanks
-
February 2023 by sandra oliver
I needed a car ? and within three days , thanks to sales rep Howard Beaulieu, a half dozen emails, a phone call and 65 min on site, I drove home in my new beautiful car . There were choices, and the process was seamless. Howard went through the car features before test driving and showed all the tutorials I can access. After the sale I had a service scheduling question, and he promptly responded with all the info.I highly recommend Sullivan Automotive and specifically, Howard Beaulieu.
-
January 2023 by bballcurt43
Josh and Jeremy were very kind and helpful with the sale. The finance employee did not pressure me into extra warranties and additions, but thoroughly explained each one, and he explained it was all up to me. Felt good to not be sold/pressuredInto warranties like other places I have purchased. Josh also made sure any issues I had were fixed and the car was fully serviced before purchasing, and they replaced some expensive parts so I was impressed with that as well. Happy with my experience there.
-
January 2023 by Craig B
Terrible and untruthful sales people. Falsely advertised the miles, the vehicle had scratches and they agreed to remove them as a condition of purchase. They said they had done so, did not and then continued to lie and make excuses. Never once tried to make it right or apologize. Zero honesty and terrible ethics. Stay away !!
-
January 2023 by Nick Riloff
I don’t think the issue is with the dealership, but is a problem with Chrysler. My engine stopped suddenly while driving. Chrysler insisted on a software “re-calibration” but nobody can assure me that this problem won’t happen again. They returned the car back to me running and said all I can do is hope that the problem doesn’t happen again. The car is brand new- purchased in Sept. 2022 and had only 3100 miles on it at the time.
-
December 2022 by Rose Sierra
AWFUL EXPERIENCE! If I could give this ZERO Stars, I would! I dropped off my car to have tires mounted, aligned and balanced. Not only did it take them 8hrs to complete the job, BUT when I received my car back at closing time, my headrest had a hole, with the fluff coming out as if someone yanked the tires out (they were wrapped with a hard plastic). Peter in the service department refused to acknowledge the damage was done on their time. I called Mike Judson, his manager and he yelled at me over the phone and told me to take a drive to the dealership and he'll determine if it was done on their time. As if I hadn't already wasted enough time. I would NOT recommend them if you love your car like I love mine. Take the extra drive and go to Wallingford or Watertown, they provide much better customer service. SAVE YOURSELF THE HEADACHE! You've been warned.
-
December 2022 by Peter Ferraresso
I have a 2020 RAM 3500 diesel that needed a fuel pump recall.When another local RAM dealer couldn't get it done, Northwest Hills did. The service department kept in contact with scheduling changes and when the repair was completed.