The Trumbull Marriott Shelton is a large hotel with beautiful grounds in a very convenient and ideal location, with plenty of nearby restaurants and shopping. The property is quite large and the rooms are spacious, clean, well-equipped, and comfortable. Many staff members, including those at the reception desk and housekeeping, are noted as exceptionally courteous, helpful, friendly, and professional.
However, the hotel is in dire need of a renovation. Guests note that some areas, like the main floor, appear freshened, but the rooms and hallways show significant wear. Specific criticisms include very old bedsheets, carpets due for replacement, and elevators that are a noted concern. The elevators appear to be a potential safety hazard, jolting during trips and having a visible gap, which some find scary.
Despite these faults with the aging facilities, many guests highlight the overall value, excellent service, and convenient location. The experience leads several to state they would return and recommend the hotel to friends and family, though some express disappointment with the brand's standards and additional charges for breakfast.
