The United States Postal Service in Trumbull has received mixed reviews from customers. While some have had negative experiences with rude staff, others have praised the exceptional service and professionalism of employees like Shirell, Gabby, and Nancy. Shirell is described as the "best," handling a busy line of customers and passport appointments with a smile and diligence. Gabby is known for her outstanding service, calm demeanor, and personalized attention. Nancy is also praised for her kindness and helpfulness. The post office seems to have its "on and off days," but when the staff is friendly and knowledgeable, they provide a pleasant experience for customers.
Shirell is one of the nicest workers at the Post Office. She always has a smile on her face and is very helpful. She is friendly and very approachable. You can ask her anything and she always has the answer to the question. She’s a real asset to the Post in Trumbull and is very much appreciated. They are lucky to have... read full comment
January 2026
If I could give zero stars, I would. The staff at this location are consistently rude and unhelpful, and the overall experience is incredibly frustrating. I recommend going to a different USPS location if possible.
January 2026
Do not go here if you want to get your passport done. Went last week, they weren’t taking walk ins so I booked an appointment online for today. I come in 10 minutes before my scheduled time and they said they’re not “processing passports today”. They did it last week just fine for everyone else???
