“This place is incredible. They always go above and beyond to help you. I can't recommend this place any higher! Don't miss out on shopping local at this awesome jewelry store!”
“Jasmine is amazing. Long story short, I ordered a pendant as a gift and it had a time restriction. I was told it would be in no problem. The day before the event, 2 days after the promised date of delivery, it still was not in. After being told on the phone by another associate that I could be refunded but that's all, I went to the store. Jasmine, who took my original order, was visibly concerned and wanted to make right. She got on the phone, made a couple calls and had the pendant in my hands within 24 hours. Today you don't find many that are true to the old school fashion of customer service. Thank you Jasmine, for going above and beyond and setting yourself apart from others. It is her customer service that will make me go to that store next time I need any jewelry.”
“Maria was great! She helped us find the perfect earring for our son, she was patient with him and explained everything to him so he wouldn’t be as worried about the piercing. Definitely go see her!”
“Love this place! I've been coming here for years, actually my whole family has! Their a family owned business for years & never let me down. I love coming to this location for holiday specials as well!! THANKS KATY & Mai Jewelry family!”
“Good beauty store. Found most everything I needed. They carry one-time use Mizani Butter Blend and Affirm relaxer here. I was happy to find Affirm here as they don't carry it at another popular beauty store in waterbury.”
“This location was so busy on a Wednesday afternoon even during the pandemic! There were only two staff members working but they were all truly trying their best to make the customers happy and were very thoughtful even with the stress. Kids were running everywhere even behind the counter (eye roll) and the two employees still kept their composure.”
“The service i received, was great, walked in approached by worker, serviced in and out, thank you Adrianna, if that's how you spell her name. Will be back soon.”