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December 2023 by Steven Peck
Very bad site. They try to scam you. They leave the trucks on empty for you to use and when you fill them over the line, they still charge you fueling charge. Very slow check in process. I recommend you go elsewhere to rent a vehicle. Will not be using this location going forward I am highly dissatisfied.
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November 2023 by izedin kimca
Not recommended. Their boss doesn’t deserve to be in charge of that location. Costumer service the worst I ever got anywhere else. Don’t go to this location. Also, Home-depot it’s way cheaper. $40 cheaper than this location for what I needed the truck.
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November 2023 by Sam Andrade
I recently purchased a storage unit through an auction at this facility. However, my experience was marred by extreme disappointment. Despite making an appointment five days in advance, the lack of diligence on their part became glaringly evident when, just five minutes before my arrival after driving for an hour and a half, I received a call from the office stating the cancellation of my auction. The reason given was that the previous unit owner had paid up an hour before the auction ended. This lack of oversight and failure to ensure a smooth process has left me thoroughly dissatisfied. Regrettably, I cannot in good faith recommend this facility to anyone in my circle.
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August 2023 by Dave D.
Horrible website. Unable to do any basic task on it. Would not locate 1 of the 2 U-Haul dealers in town.
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July 2023 by LM D
I have used this U-Haul location many times over the years. Always efficient and pleasant to deal with.
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July 2023 by Amine Abdel
I just rented a truck from this location. Despite the negative reviews, I honestly found the staff professional and helpful.I definitely recommend this location, especially if you are looking for the 17' or 20' truck, this is the only location where you can find them.Happy moving ✌️
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February 2023 by Carla Hanley
It's the best service I ever received. Stephen your the greatest!!!!!
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January 2023 by Jacob Barbour
DO NOT GO TO THIS UHAUL! They are a bunch of thieves. When I first walked into this Uhaul company Carlos the so called "manager" greeted me very pleasantly. I had made a reservation but mistakenly came to the wrong Uhaul. Carlos didn't care, he wanted my business that badly for his own store and canceled my other reservation instead of directing me to the right store. As I returned the uhaul swept and cleaned out i left some "mud tracks" along the way that my broom was not intended to clean. They were quick to charge me a 100 dollar fee for that. After sharing my experience with some friends, I had heard that this uhaul location was notorious for adding unnecesary charges and being money hungry to them too. To add insult to injury this unprofessional so called manager Carlos laughed at me on my way out. Fortunately for Carlos I am not the same person I was 10 years ago so I left and walked away. I rent uhaul trailers almost on a weekly basis in other locations and have never experienced this horrible type of service. I feel like I was robbed. I will NEVER step foot in this store again and I hope you dont either for your wallets sake.
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November 2022 by Josef Becher
I was assisted by Carlos. He was patient, gave me all the info I needed, polite, a true professional! Keep this review in mind on his next employee review, man deserves a raise!!Thanks again Carlos!
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October 2022 by Jeries Nesheiwat
Absolutely the worst moving or storage company I have ever dealt with and this particular branch has the absolute worse customer service representatives I have ever dealt with in my life. I was charged for two daily rates and two insurance fees for a truck rental that was only 5 hours. They mislead you and are very deceptive. When you approach the desk you are greeted in a very unpleasant and unprofessional manner. Pls avoid this particular business. Go with a home Depot or borrow a friends truck. I'm still trying to get reimbursed for services I didn't use.
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May 2022 by Brenda Quintero
I contacted them regarding keeping a truck for two days. They confirmed that I would be able to keep it for the two days if I paid a certain amount. I got the truck I paid in cash and now they're saying I have to pay for extra fees for keeping it for two days and they won't return my deposit when i called multiple times to make sure i could keep it for those two days. I went in to get it fixed they said they would fix it to just call in. We call and we got the phone hung up on us. We called again asked for the manager they said what time she would be in. We call in the next day to try and get in contact with her and we couldn't get in contact with her. They've made this a horrible experience.
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May 2022 by Brenda McRae
Does renting a car so that you can leave your car in a parking lot for the day sound like fun to you? Then U-Haul Waterbury is the place for you! I scheduled a hitch installation (complete with make and model) on April 15th. I arrived at 9:30 am for my appt on April 29- and dropped off my car. By 3 pm I'd heard nothing so I called twice and no answer. Finally (third time is a charm) someone answers at a different location (?) and says that the computer shows that my car is ready for pick up. I arrange a ride for the 30 minute trek. En route U-Haul called me (now 4 pm) to tell me that they didn't have the tools needed to remove my bumper & they can't do the wiring.... SEVEN HOURS after I dropped it off. When I asked the guy "why didn't you call me earlier" he said "I didn't get around to it- and my name is Gary if you want to get me fired". I called customer service and they told me no one can do the wiring- which would have been cool to tell me three weeks ago when I made the appt!! Super unprofessional.
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February 2022 by sherri june
The police think I stole a uhaul from this place..I returned it on time. And now I'm threatened with arrest. Sounds like mistaken identity. Now I have to prove I'm innocent. I won't rent here again obviously.
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January 2022 by Linda Machorro
OK this is hands down one of the nicest U-Hauls I've ever been to! The customer service was out of this world! The shop was neat, organized and...not kidding cleaner than some resturants I've been to lately! Hands down to an awesome crew! I highly recommend this place! Thank you gentlemen for providing excellent customer service when the world seems to forget what this is! Happy, happy customer here! God Bless!
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September 2021 by Mohammad Amaad
Horrible customer service, charged us 42 dollars for driving 4 miles and said we drove 12. When we explaining our issue worker quickly said have a nice day and bye. Didn’t even acknowledge us and humans. Had a child there in scorching heat temperatures. Also a bald man with a small goatee was constantly cursing. I don’t mind that but in front of the child was wrong. Overall horrible place, I would take my business elsewhere because this place is unprofessional. Also believe I was being discriminated because I have an accent and a POC. They were laughing as we left and were talking behind our backs. These people should be fired and replaced especially the guy that looks like a rat with his bald hat and barley able to grow facial hair.
