U-Haul Moving & Storage of Waterbury offers truck rentals, trailers, and self-storage for local or long-distance moves. Reviews indicate the staff is often professional, helpful, friendly, and knowledgeable. Customers describe service as superior, with specific employees noted for being easy-going, patient, and attentive to rectifying issues. The location is recommended, particularly as it is noted for having 17' or 20' truck options available. While some experiences begin less positively, management is credited with effectively resolving matters and restoring customer faith. The team is recognized for valuing customers and demonstrating loyalty to the brand, contributing to very positive rental experiences.
Cool staff, chris rex gave me a good tip on not taping my box up before I make sure the item fits, which worked out good because the item did not fit, and I had to come back and exchange my box for a bigger one. He also gave me free chocolate chocolates. Would visit again.
February 2026
Super friendly and helpful staff, they worked efficiently and I was in and out quickly for pick up and drop off. I have rented from this location many times and it is consistently a great experience.
December 2025
The service I received when picking up and dropping off my trailer was beyond exceptional. I would give 11 Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ if it was an option.
