The Verizon store in Waterford receives positive reviews for its helpful and friendly staff, clean environment, and efficient service. Customers appreciate the patience and professionalism of employees, who take the time to explain and assist with various needs, such as setting up new phones, transferring data, and finding the best deals. Several reviewers highlight the staff’s knowledge and willingness to go the extra mile, making the transition to new devices smooth and stress-free. One customer praised a representative for working hard to find a good deal after their iPhone stopped working unexpectedly. Others commend the staff’s ability to answer questions promptly and provide clear guidance during setup. While the overall experience is highly rated, some mention minor issues with technical skills, such as applying screen protectors, suggesting that additional training could improve service quality. Despite this, staff members are described as courteous and helpful throughout the visit. Customers also note the store’s convenience, with options for online orders, in-store pickup, same-day delivery, and free two-day shipping. Overall, Verizon in Waterford is seen as a reliable and friendly place for mobile, 5G home internet, and business needs, with many customers leaving satisfied and confident in their services.
Manny and Bobby are great nice kind people! Love the Waterford store.
March 2026
The staff at this location are more than knowledgeable, they are personable. The store is clean and well organized. The hours of operation are very convenient.
March 2026
Barris was very thorough and answered all questions. He was very pleasant and knowledgable.
