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October 2023 by Claudia M. P.
Great Very Smart Staff and a Place to help you fix all you Home mistakes. A lot to choose from, Grilling Kitchens, Bathrooms, and Yard Stuff. Great value and get the App. Monthly coupons
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September 2023 by Edward Ross
I really hate to write this review. First of all the employees are the nicest people. They were polite and helped me loade my purchase. I just purchased a lawnmower for almost $500. I get home and the lawnmower is a piece of junk. It wont cut , it bogs down and stalls in the greenest of grass. Decide I would bring it back as I cannot use it nor afford to lose almost $500 and guess what I look at my receipt and it says says all sales final. You have got to be kidding, a $500 item that does not work and I cannot return to the store. If I bought this at Home Depot I could have brought it back. And lets be honest here I don't like home depot. I much prefer to give to the local stores. Sorry Ace but I would not recomment this store.I have met with the owner and I now understand their no return policy and accept it, but the mower does not stand up to its advertisments in it videos. While others are mowing their lawn I cannot. If there is a little bit of moisture in the grass it will not mulch. It just clogs up. You have to wait until the grass is almost bone dry and then it cuts it erratically. I should have read the reviews before purchasing as they all have the same complaint as me. I purchased this mower and now own it.Should ace accept the return? I don't believe so. I looked at the mower went on there sight looked at their pictures and video and made my choice. They advertise this mower as something it is not. They show discharge chutes for this mower but it does not come with one. I must give this mower a one star rating if I could give it a zero I would. I have already contacted Toro with a bad report and complaint and very much doubt whether I will hear from them as this is just another pice of machinery made in China.Now as far as the Ace store in Watertown I have nothing but good things to say about this store and will continue to shop there. Great people, great products and great service.
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September 2023 by Yvonne Santa Maria
Carlos the manager is knowledgeable and helpful and Ethan the same. Professionalism at their best!!
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September 2023 by Laurie Here
I feel like a practically live here! Very grateful to not have to deal with Home Depot which used to be such a great place. Almost all of the staff here is terrific, almost
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August 2023 by Hank R.
8.15.23I was in the area earlier today so I stopped in for help, a few extra supplies and some of their expertise. I have a large project I've been working on and I was trying to remedy a plumbing issue that has been hindering me. I have tried a few other Ace Hardware stores and nobody has been able to assist. Each and every business has their share of great, good and not so good employees. I was here walking around, looking clueless so one of the associates would ask if I needed help. I waited for a younger woman to help me who never acknowledged I was there while only being 10 feet from me while she had her face dug into her cell and she never helped me out. She just kept typing, texting & playing with her phone. Oh well. So I went to the stereotypical older guy who usually have the knowledge at these types of stores. Needless to say this guy was a HUGE help. He spent so much time with me looking for different things that would work for my situation. He kept thinking of ways to try and figure out another way to remedy what I needed to get done. Oh,BTW, his name is Neal. He is stellar. If you have any plumbing issues please feel free to stop by and look him up. I'm sure he'll be of some help to you. I have posted a pic of him as he let me take his picture and allowed me to post it. I told him that I was going to post a review of how extremely knowledgeable & how helpful he had been and is. This older guy knelt down on the floor looking through trays of parts. He was down there with me for a while to try to find the correct size of what I needed. He did have a slight issue getting back up when he stood up. That never stopped him from kneeling down and taking his time and not rushing through it to try to find it quickly or rush me off. He definitely took his time with me and again, this guy Neal, with his years of experience and knowledge helped me out immensely. I expect to pay a little more for everything when I visit an Ace Hardware store but I usually get the added value of their knowledge and a lot more help that I don't usually get from the big box H.D. or L Hardware stores. Thank you thank you for one of your amazing employees who was very helpful to me today. He is an asset to your company. Looking forward to visiting your store in the future when I'm in the area.
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August 2023 by Lori “Aubs” Paisley
Don’t be fooled by the rundown little strip mall that it’s in… They have everything in the staff is super friendly and helpful
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June 2023 by Jason Aven
One of very few Ace Hardwares where they actually have equipment
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June 2023 by Thomas McAloon
Had what I needed! Great prices!!
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June 2023 by GG
The staff at this location have such great attitudes. The team makes you feel welcomed the moment you walk in.. I had a very positive experience with Steven in the paint department and the young ladies working up front. They happily accommodated my requests and really did everything they could to help, which I appreciate as a customer. Keep up the great work!!
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June 2023 by mev
Carlos the manger went above and beyond for us! He was kind, respectful and super helpful!
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May 2023 by Ricky Moses
They don't always have Some of the merchandise in the store they advertise online
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May 2023 by Let's Game
Everyone there is very nice and helpful!Store is clean and well stocked, and it's nice to quickly run in, rather than go to a big hardware store.
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May 2023 by Ted G
Update, I really didn't want to do this, but I feel that I an no longer shop at this store. I have been able to find everything I need, they have a great selection, and for the most part employees are great.There is one cashier who treats me like absolute garbage every time I am in the store. I don't know her, never met her before she started working here, and until my last visit when I told her to drop the attitude I have never been rude to her. Maybe when I hear that she has moved on to a new place to be rude to people, but for now, the Watertown ACE is not the place for me.
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May 2023 by Dawn McCartin
Clean store, helpful employees, good prices
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May 2023 by Loretta Ricci
Ace Hardware of Watertown is a great store, always having everything we need.
