AutoZone on Main St in Watertown, CT is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and accessories. The store is noted for its great and helpful customer service, with employees described as heartwarming and very helpful. Staff members are commended for handling busy situations perfectly, assisting customers outside, and finding parts straight away. They carry parts for common cars and online orders are simple. While the reward system is noted as not as good as a competitor's, the overall experience is positive, with customers stating they would definitely recommend and will be going more often.
Bought some mats today for my new car and Richard G was so kind and helped me to not only open the package but trim them for my car as well. Great customer service
September 2025
Visiting from S.C. so not having all my tools was a challenge but auto zone had what I need to 'borrow. Of course they also had everything else I needed. The employees were super helpful and friendly. They knew their stuff. I use Auto ZONE in S.C. so it was a no-brainer.
August 2025
I came for ignition coils and long story short came across a lot of hiccups that had me stressing! SUPER THANKFUL for Russel for helping me out and doing more than he needed to! Wouldn’t have gotten the job done today without him!
