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February 2024 by Anita Kulakowski
Terrible customer service. They simple don't care about any customer issues or feedback. Wish I had known before I started banking with them.
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August 2021 by Marty Stanwick
Friendly knowledgeable staff with a relaxed feel big plus they offer top notch credit union products and services- would encourage all looking for a local CU call Brian
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October 2020 by Ian Halpern
awful, wait times are farcical, errors on multiple occasions, I want to like this bank but just not happening.
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April 2020 by Kevin krzykowski
Went there cuz my branch is closed. Tryed calling for 15 min phones were off hook so I had to drive there 11miles so 22 miles both ways just for them to tell me something they could of said over phone. Smh
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December 2019 by Kevin W.
Berkshire Bank is the worst bank EVER! I was a former SI customer for 32 years and Berkshire Bank recently bought them out... I havmd more problems in the 2 months after the switch over than I did in 32 years with SI! EXAMPLES: They put a HOLD on everything! They put a hold on my PAYCHECK after there were 2 NOTES on my account to not do so! They put holds on CASH DEPOSITS thru the ATM!!! Last week I wanted to do a cash deposit thru an ATM on WEDNESDAY and they told me the funds would be held until MONDAY!!!! MULTIPLE ATMS down (not working) MULTIPLE TIMES! One night I had to drive 12 MILES out of my way to find any ATM that worked! FINALLY...worst customer service EVER!! Every problem that was bought to their attention...their response was "Nothing I can do about that!" Also, made several calls to customer service and every time was PROMISED a follow up call...NEVER received one! I would like to acknowledge two wesome employees in the Hebron branch who always took care of me with a smile...Erica and Tracy Rose...these 2 women always tried their best to take care of whatever problems I had! Kudos and hats off to them!! In closing, I have since closed my account and use my account at another bank... I have not had one problem...and have had NO HOLDS placed on any funds in my account AND the banks policies were clearly explained to me regarding holds... I am filing a formal complaint with the state banking department about my experiences with Berkshire Bank in the hopes that no one else will have the same negative experiences I did!
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February 2017 by Carlos Mouta
Now that's a Bank, excellent service
