Crate & Barrel

Most Recent Comments

• September 2025 by Travis Whitmore
  Robin was super helpful with returns
• August 2025 by A A
  Truly some of the worst, unprofessional staff I’ve ever had to deal with. Will never spend a penny at this location.
• August 2025 by Jenny Bang
  We loved working with David from the design team! He was super helpful and has a great eye to putting pieces together with items we already had chosen.
• March 2025 by Alexander Plastini
  We were excited to receive Crate & Barrel items from our wedding registry, but unfortunately, the quality and customer service left much to be desired. We had three separate quality issues—multiple towels that frayed, a pillowcase that split, and a large area rug that arrived with a significant stain.
  
  While Crate & Barrel refunded the cost of the towel and pillowcase, the rug has been a nightmare to deal with. It was installed under a king-sized platform bed, taking half a day to set up, and we don’t have a truck to return it. Despite explaining this multiple times, Crate & Barrel’s solution was to direct us to a “local concierge team” for return scheduling, completely ignoring the logistical challenges we laid out.
  
  We expected better quality and customer support from a brand at this price point. Unfortunately, our experience has been frustrating, and we wouldn’t recommend relying on Crate & Barrel for major home purchases.
• March 2025 by Christopher Calma
  Love this place. Bought many items thru the years and they have a great selection of appliances ie expresso machines
• December 2024 by ed shuman
  Customer service was great. Something that seems to be hard to find in today’s current market. Great hard to find products. Store is setup very nice and is pleasure to shop at.
• October 2024 by Joe Coppola
  Edit: See screenshot, coffee machines are not marked as final sale. Owner's response is exactly my point. It's a matter of ethics at this point. I believe this is unethical. They just lost a customer that has spent thousands at Crate and Barrel in the past. My persistence will continue. If I were to buy a luxury item from Nordstrom or other high end retailer, there are explicit notices: "If you remove this tag, this item cannot be returned. If this item is used, it cannot be returned." This is not the case here. You cannot hide deep in your website a return policy that is this abstract. I will be filing with consumer protection and contacting a legal consultant.
  
  Warning! All coffee machines, or electronics from Crate and Barrel are basically FINAL SALE. They will NOT take back anything if the box is open or you have used the item a single time. We bought a $300 coffee machine, used it once and they didn't like it back. I had the receipt, was well within 30 days and was denied. We placed it back in the box, clean, with everything included.
  
  Deeply disappointed.
  
  Basically, their response is "Sorry you don't like it, you're stuck with it!"
  
  This should be stated, verbally, at the time of purchase. There is no verbiage in the receipt either. Instead, they will point you to the return policy hidden deep within their website. (Is this legally allowed?)
  
  This poor example of customer service is why you should never buy any electronic or coffee machines at Crate and Barrel.
  
  For reference Best Buy also sells these coffee machines and they will take returns on them open box or used.
  
  I see a trend of similar stories about Crate and Barrel giving people a hard time about returns. Remember: Your competitors are offering returns!
  
  Manager/Owner, please do not reply to this review unless there is a certainty you can rectify. I quote your words that Crate and Barrel "Strives to ensure every customer feels welcome and valued." - I do not feel and will not feel valued until I am made whole. I plan to edit this review based on the outcome.
  
  Twitter support offered no assistance either, and I have reviewed that experience accordingly.
• July 2024 by Erika Dueñas
  Their service here is phenomenal! They have good quality items too!
• May 2024 by Georgia Wool
  I'll be very honest with my review. I began shopping at Crate and Barrel after seeing them on social media and deciding to check it out. First, they have the sophisticated rustic style that I love, but I struggle to choose the right pieces for my home. We have a beautiful house that could use some updating with the right pieces, but I never had any help with as customer at Pottery Barn for the past 5 years. Also, I never felt welcomed there, except by two of their employees.
  In contrast, at Crate and Barrel, I feel welcomed, and the staff are very helpful and friendly. This prompted me to replace some furniture and pieces in my house. I had a meeting with a wonderful designer from Crate and Barrel at my home to update some rooms. Darla who came to my house to check it, is not just an amazing Crate and Barrel designer; but she's a wonderful person who suggested the perfect choices for us. Without a doubt, my future shopping will be at Crate and Barrel. Not only because their pieces are gorgeous and high-quality, but they exceeded my expectations in every way. I couldn't be more satisfied and happy.
  Thank you, Crate and Barrel!
• April 2024 by gabby birkic
  as a frequent user of stainless steel pans, i purchased an all clad stainless steel pan and it began to burn first use before even putting anything into the pan. Crate and barrel refused to refund or exchange the product although it was defective or cheap quality. Very expensive for garbage. Never shopping here again. They sold me a defective product that would have set my house on fire before I even started cooking.
• February 2024 by Chiaw Eei
  Bought 6 dining chairs and 3 counter stools. Ordered in October 2023. Several chairs and counters stools had to be replaced several times as they arrived broken or with paint chips. It’s February 2024 and still waiting for one replacement dining chair. A replacement counter stool came end of January. First time seating this week and it broke. Fortunately no one was hurt.Tried to return to Crate n barrel in West Hartford where all furniture was purchased but was told could not guarantee a replacement or refund. Waiting for manager to call backDeeply disappointed with the overall experienceWe hope they refund the amount as we don’t trust that these chairs will hold up.
• January 2024 by Pawel Bula
  Not store specific, but if the pitch is lifetime warranty then don't bother. It won't be fulfilled and every imaginable excuse will be made.
• December 2023 by Elizabeth Larkin
  Be vigilant if you place an online order for store pickup at this location. I’ve placed two orders here in the last few years and both orders have been missing multiple items at pickup.
• November 2023 by T C
  I had a fantastic experience with Linda! She was so incredibly helpful, personable and went out of her way to help me bring my bags to my car. She did a great job up selling me?. I hope the GM knows what a gem she is to have working there! Thanks Linda!!
• November 2023 by Rob85442
  Really nice furniture store. They have some really nice pieces.