Crate & Barrel in West Hartford, CT offers a curated collection of modern home furnishings and decor, providing inspired living through high-quality products like furniture, housewares, and cooking utensils. Customers praise the store's sophisticated rustic style, free interior design services, and seamless shopping experience with options like curbside pickup, home delivery, and buy online, pick up in store. The customer service stands out, with friendly and helpful staff who guide shoppers in finding the perfect pieces for their homes. Reviewers highlight the exceptional assistance of designers like Darla, who provided personalized suggestions to update rooms. The store's setup is described as a pleasure to shop, creating a welcoming atmosphere. While the overall experience is positive, some customers note issues with online orders, reporting missing items during in-store pickup. However, the majority of reviews emphasize the store's high-quality products, design expertise, and commitment to customer satisfaction, making Crate & Barrel a popular choice for modern home furnishings and decor in the West Hartford area.
This Crate & Barrel is great. Super clean, really organized, and the staff are actually nice. If you’re looking for furniture, they’ll spend time with you and help you find what works. Though it is expensive, for example, $30 for a small candle, it is still a great place to browse.
August 2025
We loved working with David from the design team! He was super helpful and has a great eye to putting pieces together with items we already had chosen.
March 2025
Love this place. Bought many items thru the years and they have a great selection of appliances ie expresso machines
