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February 2024 by Chiaw Eei
Bought 6 dining chairs and 3 counter stools. Ordered in October 2023. Several chairs and counters stools had to be replaced several times as they arrived broken or with paint chips. It’s February 2024 and still waiting for one replacement dining chair. A replacement counter stool came end of January. First time seating this week and it broke. Fortunately no one was hurt.Tried to return to Crate n barrel in West Hartford where all furniture was purchased but was told could not guarantee a replacement or refund. Waiting for manager to call backDeeply disappointed with the overall experienceWe hope they refund the amount as we don’t trust that these chairs will hold up.
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January 2024 by Pawel Bula
Not store specific, but if the pitch is lifetime warranty then don't bother. It won't be fulfilled and every imaginable excuse will be made.
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December 2023 by Elizabeth Larkin
Be vigilant if you place an online order for store pickup at this location. I’ve placed two orders here in the last few years and both orders have been missing multiple items at pickup.
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November 2023 by T C
I had a fantastic experience with Linda! She was so incredibly helpful, personable and went out of her way to help me bring my bags to my car. She did a great job up selling me?. I hope the GM knows what a gem she is to have working there! Thanks Linda!!
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November 2023 by Rob85442
Really nice furniture store. They have some really nice pieces.
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October 2023 by Elizabeth Adam
We used Crate & Barrel for our wedding registry & have loved the ease of the website. The store we visited to create our registry (Durham, NC) had amazing customer service & went above & beyond to make our experience positive. This store is the opposite!!Walked in yesterday to do a return & I had to literally search for an employee (they were in a back corner talking to each other) & then I stood there a few minutes before they acknowledged me. We had received a Cuisinart coffee maker we ordered from them the day before and when we filled the water basin, it did not register that it was filled and would not work. The employee at first would not let me return it because it was "used" -- this policy is terrible... sell customers a faulty machine ($150+ too) they can't even use once & they're just out of luck? How else would we know it's broken besides trying to use it?Likely because of my expressed annoyance, the employee did end up give me store credit, but her rudeness through the whole process was palpable & unnecessary. This is not the Crate & Barrel experience we have received in other stores and we're so disappointed because we have recommended them to so many friends getting engaged...
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October 2023 by Ellen Berube
We went into the West Hartford location today to start our wedding registry and had a wonderful experience. We worked directly with Robin who was a fantastic help. She was knowledgeable, organized, and patient. Thank you Robin!
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August 2023 by Avi Smith-Rapaport
Very nice. Feels like having Boston right in West Africa Hartford Center
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August 2023 by Moneymakinmarrero Tyshon
First time in this store and they were the only ones to care a specific item love that store now
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July 2023 by Diana Quinto
Woman behind the counter seemed genuinely annoyed that I was returning something.
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June 2023 by Don Perrier
Very clean and organized. The staff is knowledgeable and helpful. Quality is great and you pay top dollar and that’s okay.
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May 2023 by Alla Maltsev
Cute decor and furniture. High quality and very clean place. So much variety and more modern.
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February 2023 by Jackie L
Easy to find what you are looking for in this store. The staff is helpful.
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January 2023 by Joe B.
Seamless experience returning without a receipt for a damaged goods exchange on 2 registry items. No issues and friendly staff. Still can't get over some of the astronomically priced items in the store!
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December 2022 by Frank Cocheo
Great place, super selection of everything you want and things you'll buy just in case!
