Extra Space Storage at 1031 New Britain Ave in West Hartford, CT offers a clean, spacious, and secure facility for storing belongings. The facility features a wide range of storage units, including drive-up and climate-controlled options, with electronic gate access, multiple entrances and exits, and covered loading bays to ensure convenience and safety. Vehicles are allowed in drive-up units, and the location provides parking spaces, elevator access, and Wifi. Customers appreciate the professional and friendly staff, who are attentive, knowledgeable, and make efforts to make each visitor feel valued. Many reviews highlight the helpfulness of staff members in assisting with choosing the right unit size and navigating the process smoothly. The facility is praised for its cleanliness, bright environment, and overall security. Customers also find the staff to be accommodating, often going above and beyond to help, even during busy times. While some mention that prices can be high at times, the staff consistently provides excellent support, making the experience hassle-free and trustworthy.
Informative. Pleasant very pleasant and professional
January 2026
Loved this place! So sad to move out but highly recommend. Jim and Ashley are amazing!
January 2026
I absolutely love the 1031 New Britain Ave location. It’s always clean, the staff is professional, kind and courteous. The office manager Ashley is amazing. She always go above and beyond for her customers. She treats everyone with respect. She is also helpful and resourceful and I appreciate that😊
