Extra Space Storage at 1031 New Britain Ave in West Hartford, CT offers a clean, spacious, and secure facility for storing belongings. The facility features a wide range of storage units, including drive-up and climate-controlled options, with electronic gate access, multiple entrances and exits, and covered loading bays to ensure convenience and safety. Vehicles are allowed in drive-up units, and the location provides parking spaces, elevator access, and Wifi. Customers appreciate the professional and friendly staff, who are attentive, knowledgeable, and make efforts to make each visitor feel valued. Many reviews highlight the helpfulness of staff members in assisting with choosing the right unit size and navigating the process smoothly. The facility is praised for its cleanliness, bright environment, and overall security. Customers also find the staff to be accommodating, often going above and beyond to help, even during busy times. While some mention that prices can be high at times, the staff consistently provides excellent support, making the experience hassle-free and trustworthy.
Ashley was an absolute Angel to work with. She not only answered all of my questions and concerns, but also anticipated a few that I forgot to mention. If all customer service was like that, there would be no unsatisfied customers. Bravo Ashley!!… -Ray DeCampos
July 2026
Working with tenants moving things in and the manager at the front desk always has a smile on her face. Building is very clean and they have dolly’s you can use. Would recommend to my friends and family
July 2026
If you're looking for a safe, secure, AND clean place? Look NO FURTHER! Ashley and Jim were friendly and kind. Thank you Ashley.
