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December 2023 by Teresa Tschupp (Studio 140)
If you are beginning your home refresh, start at Floor & Decor. You will learn what you like, what you don't, what you can afford, what you need to avoid due to cost. The staff are quite attentive and they have a terrific sense of humor.
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December 2023 by Frank Montanaro
We purchased some wood flooring for a project about 2 months ago. This was stained wood that varies in color so we asked the associate if we could pick and choose the color we wanted and return the unused planks in the opened boxes. We were told this was fine. It was also a discontinued item that we were told we'd not be able to get more once they ran out, so we bought them all thinking we could return the unused ones.Just tried returning the unused, perfectly good wood we didn't use and told we couldn't.So now we're sitting on a few thousand dollars of extra flooring we have no use for, which we wouldn't have purchased it we knew we couldn't return them (like we were TOLD we could).They got their sale at least, who cares about the family that just throws away a few thousand dollars?
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December 2023 by W Kelly
We had a great experience with their products, pricing and personnel. Top notch service.
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December 2023 by Jacqueline Healey
Jeremy, Ron and Deidre could not have more helpful in our tile search! Pricing and pleasantness of all the staff was amazing. The experience was light a weight had been lifted off our shoulders! Worth the hour drive!!
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December 2023 by Stephen Foldvary
This place has everything you need for any type of flooring project. The prices and quality of products are better than any big box store out there. Staff is courteous and knowledgeable. Picking orders is easy and straight forward.
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October 2023 by Vitali Zhulkovsky
Great helpful staff and large selection of tiles and floors
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August 2023 by Michael Lyons
Great selection for tile pros. Not impressed with knowledge base of staff
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July 2023 by Joye Cotterell
I had the most amazing experience during my shopping experience. Micah the sales person was beyond exceptional. If you could clone her, DO IT. she is the epitome of customer service great can do attitude and initiative!!I usually don’t write reviews but I couldn’t sleep without acknowledging her expertise delightful attitude and attention. You have a shining star!!!Sincerely,Joye Cotterell.
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June 2023 by Olena Dutka
Today I came to purchase" Dap White "for my bathroom. The store associate whose name is Patrick was very friendly and helpful to find me the right product that I was looking for. Moreover, he was able to answer to all my questions that I had .I would definitely recommend Floor and Decor of West Hartford to other people.
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May 2023 by naj
Best place for all your remodeling needs. Staff is friendly, courteous and knowledgeable. They always have everything on stock.
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May 2023 by Philip Howard
Staff is always very friendly and very helpful. Always take returns easily. Design is helpful also, although one time they did way over estimate the amount of supplies (way past 10%)… but no big deal because they took everything back.
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April 2023 by sarah leone
Great shopping experience with Jamal (display builder). He was so helpful! Not even a sales guy but helped me more than anyone there. He is the one that sealed the deal!!
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April 2023 by Jennifer Sagon
Staff was all very nice and helpful as we walked around the store. One staff member was extremely nice and extremely helpful, Keeshawn. He was going above and beyond. We greatly appreciated all he did for us.
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April 2023 by Angelica Macri
Good quality products, show room and a lot of variety and options to select for all tastes.
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April 2023 by Deborah Lyons
Great place!! So many displays and the friendliest most helpful staff!!!!