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February 2024 by Huyler Marsh
Wouldn't take my packages in used boxes, insisted on making me pay for pack and ship at ~$10 a box in addition to shipping
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February 2024 by Scott Carter
This location gets a ton of one-star reviews, but if you read them, you'll see that a lot of people are complaining about having to pay for tape. Let's be honest - UPS isn't responsible for taping your boxes. We all know that. I've been coming here for years and have had nothing but friendly service.
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February 2024 by panchal barua
Horrible staff, they don’t want to read instructions given by Amazon and don’t know how to process returns
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February 2024 by Lakshmi Narayana
To improve the services to people
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December 2023 by James Palma
Great service, never a long wait. Very expensive.
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December 2023 by Sasan Jalili
Terrible service. They charge $3-4 for tapping your box. They sell a small tape roll for $7! That ridiculous! Bring your own tape.
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October 2023 by Deep Dand
Friendly and knowledgeable staff makes your life easy and if you're in west Hartford this is the store you visit(don't visit the hazard ave store)Staff here also knew about mailing requirements for passport through VFS services and advised well.
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October 2023 by Sarin Laskar
Man this place be charging $3 for some tape ??? and tried charging me $30 for a box.
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October 2023 by Angela Rojas
Good customer service by lady that received my package. Very convenient store hours. However I am in shock they charge $5.99 to download and print a return label. Price seems pretty excessive as I’ve been to other UPS stores and it’s half the price. If you come to drop off a package make sure you print label at home/work.
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October 2023 by John O'Hara
As has often been the case the UPS Store's link to UPS was down. In my case because it was a prepaid package containing a purchase I was returning to Amazon they were able to accept the package but the refund that Amazon would have immediately paid me now won't be paid until the item ships outThe staff is as frustrated with the inadequate link t
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October 2023 by manny gecko
Such bad attitude for no reason. She was all kind to the person before me.The moment I came up she looked at me like I was bother rolled her eyes and didn't even acknowledge me. Like I should have not been born.
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August 2023 by Joe Coppola
There's a reason why there's a hundred negative reviews. Amazon returns at UPS store are free according to Amazon. This place charging for Amazon returns should be illegal. $3 for a piece of tape? Shame on the owners.
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July 2023 by Rafael Figueroa
This place is absolutely trash, the people pretending to work there is clueless about anything and try to charge for anything that's already pay for it and costumer service is atrocious ...never go there they are the worst
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March 2023 by Sly Krzynowek
Would give zero stars if possible!Had to pay 5.95 plus tax as a scanning fee for free Amazon returns at this location???Miserable people and stingy business practice at this location will gives UPS a bad name.
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February 2023 by BAD BENZ
Terrible customer service. Had an opening in a prepaid Amazon return. They would not put a piece of tape on it. Wanted to charge me $3 for piece of tape. Will never return here again. Shame on you.
