New England Patio & Hearth is highly praised for its excellent customer service and wide selection of outdoor products. Customers appreciate the knowledgeable staff who are helpful, friendly, and not pushy, making shopping a pleasant experience. The store offers a large variety of outdoor furniture, including cast aluminum, poly, and hardwood tables, along with fabrics for pillows, seating, and umbrellas—providing everything needed for a complete patio setup. The showroom is spacious and well-stocked, with high-end materials and beautiful displays. The business is also known for its custom work and attention to detail. They crafted a custom fireplace screen, taking precise measurements and ensuring proper installation, even cleaning the brick afterward. Customers have received replacements and repairs, such as a damaged coffee table replaced free of charge, with delivery included. They also assist with fireplace conversions, offering high-quality propane logs and setups. Overall, reviews highlight their dedication to top-quality products, personalized service, and customer satisfaction, making New England Patio & Hearth a trusted choice for outdoor furniture, fireplaces, and related accessories.
Bought it two years ago. Great customer service easy to call and ask questions, they’re always there and I love my gas fireplace.
November 2022
I needed a propane fireplace logs set up to convert my wood fireplace to gas, bought the set pictured.. staff was very helpful and their showroom is beautiful. High-end material and quality, everything you need for a fireplace or an outdoor patio. Huge showroom, Google Maps has some nice pictures of the inside of the store.
July 2021
The service is great. They are very knowledgeable of their products. If you are looking for quality outdoor furniture then this is your place.
