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November 2023 by Mary Gello
We purchased a patio set with extra chair in 2022. When I went to take the covers off to wash, the inserts on some were practically falling apart! When spring came to put the covers back on even more of the inserts were falling apart and we barely got the covers back on. When I returned to the store this fall, I was told they could do nothing for me as the covers were not suppose to come off at all!! How is that possible, I asked, when I have a dog and the covers get dirty. I was never told at the time of purchase that the covers were not meant to come off and if I had known I would have never purchased this set. It had zippers so why wouldn’t I take them off to wash?! I do it all the time and have been doing it for years! I received a call from the store and Kurt assured me he wanted to make it right. I told him I was willing to meet him halfway as well. That was almost 2 months ago, I have not heard anything and I have called twice with no return call. Obviously he was not good on his word. I will NEVER purchase another item from them. We spent a lot of $$ on this set and I’m now left with either replacing the cushions or trying to fix the ones I have now. They don’t stand by their products and have no regard for good business. They lost a VERY good customer. I’ve purchased many things from them and this was my last.
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August 2023 by Monica M.
Best customer service for a consumer products company. I purchased a beautiful patio set from them 5+ years ago and the coffee table became damaged. I called them and they replaced with a similar coffee table free of charge, and not only did that, but delivered it to my home! I can't say enough about the organization. They are top notch. Buy from them.
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August 2023 by David Welch
Good selection. The prices are a little high but there was a lot of choices. The employees seemed bothered that we were there. We didn’t receive much assistance
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August 2023 by Susan Garlington
Christina in customs was wonderful and amazing, however we were treated poorlyby the rest of the staff. The first time the woman at the entrance acted like we didn't belong there, then when we went to pick up our custom order when we walked in, we were completely ignored and actually turned the other way when we came in. Granted, I don't dress like a Greenwich housewife, but yes, I'm in the right place. If it weren't for Christina, we would have taken out business elsewhere. The actual patio cushions were fantastic and the perfect fit, but I don't like shipping where I'm looked down on.
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July 2023 by Michael Madsen
If you're looking for outdoor furniture you have to stop in this place. The selection is massive. They have everything from cast aluminum tables to poly tables to hardwood tables as well as Fabrics you can choose from for your pillows and seating and umbrellas. Anything needed for an outdoor patio set can be found here. The person who waited on us was great. He answered all our questions without being pushy. Definitely worth the trip.
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April 2023 by Hoey Nunez
Here is a wake up call for you. My wife and I walk in your store with all the intention on buying a bar set for our backyard. It is truly a shame that we were judged by the color of our skin. We were not attended at all. Lost my business.
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April 2023 by Jeffrey Reynholds
Products appear decent quality but customer service is very poor
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March 2023 by Sharon Stabile Realtor
Bought it two years ago. Great customer service easy to call and ask questions, they’re always there and I love my gas fireplace.
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November 2022 by Lewis Mostowy
I needed a propane fireplace logs set up to convert my wood fireplace to gas, bought the set pictured.. staff was very helpful and their showroom is beautiful. High-end material and quality, everything you need for a fireplace or an outdoor patio. Huge showroom, Google Maps has some nice pictures of the inside of the store.
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August 2022 by Donna L.
Can't say enough positive about our experience! We purchased a new table and six chairs for the addition to our house; the Sun Room. The first set of chairs did not work out -- and they happily worked with us to make things right. These people are customer centered and customer focused; we had the cushions custom made and working with Christina was a pleasure. You may be paying top dollar; but, you will be getting top quality and receiving top level service. We will certainly go back -- and we certainly highly recommend them!
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July 2022 by Sean P.
Christiana was nice . She gave us the best suggestions making our job on picking fabric the easiest ever .She went right too what we were talking about . Better then a doctor .This is about quality and She gets anA+++ for knowledge, knowing her craft .Expensive but worth it for the workmanship and care of quality .Very nice store as well .Great variety of outdoor and sunroomPieces ( chairs , couches fireplaces - tables , plates , glass etc )
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May 2022 by Gary S.
Went to the store with my wife with pocket full of cash and we were never greeted and never asked if we needed assistance. I waited for 20 minutes. The store wasn't busy at all. We are an interracial couple, so I wonder if that had something to do with it. I will NEVER shop here.
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July 2021 by Carmelo Amoddio
The service is great. They are very knowledgeable of their products. If you are looking for quality outdoor furniture then this is your place.
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June 2021 by M. Pascarelli
Show room had nothing original. Nice product but same stuff that is found everywhere else in the area
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January 2021 by jim courneen
Had just what I was looking for, much better product than big boy stores. Glad I found what I wanted, and sales staff excellent and very friendly.
