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November 2025 by Jeremy Morin
Nice place for the car
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August 2025 by Robin Neary
Friendly and extremely helpful. Great place to do business. Excellent service.
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July 2025 by Tom Barber
Had a gas leak said they had to put in a new fuel line .Charge me $600 plus. I put 1500 miles on and leaking Like a siv brought to Rose,s down the street . Higgins never replaced the fuel line that they charged me for, they patched the oem fuel line.
They screwed me real good.
If you go there check there work before leaving and make sure you see you old parts.
A blind man can see you never put a new strap or fuel line on.
I'm not going to argue with you because it's been to long. I just want people to be aware of your shaddy work.
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February 2025 by Eric Sharp
Greg and the team recently replaced the engine in our Fusion for us. The car is running strong. Thanks Biggins Auto!
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August 2024 by Anonymous Penguin
Never coming back. Wanted to give a local small business a try and regretted it. Needed work done by yesterday, brought car in last Friday and was told they could do it. The entire week kept asking how much it would be, could not even give an estimate. Only gave parts cost, could not even tell me their hourly labor rate? Not even a rough estimate. Turns out they charge $116 an hour, over $1400 for labor and they still did not have my car done when promised. Had to delay our road trip by a day, and they still didnt even finish everything they said theyd do “because they wouldve needed it longer.” Dont accept a job you cant live up to, and its criminal to say you have no way to give any sort of idea about price and then stick people with such high costs. Tore my entire car apart without asking me. All I got was a “sorry” and sent on my way. Big regrets. $2500+ in the hole, everything I needed done still isn't finished, a day late leaving for vacation, and issue I initially went in for is not even fixed. Better off going to Meineke where youll be given a straight estimate of time and money that they will adhere to.
EDIT: Was told when I left it was still driveable on the highway. Car is pulling all over the road. Now we are an hour into our road trip in a car that they left unsafe to drive. Cannot believe this. Feels like I got taken advantage of and now my car is more messed up than when I brought it in.
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August 2024 by Manx Norton
I came into the shop with an odd job and they happily took care of what I needed. Very friendly and courteous. Big thank you to Greg (owner) and Gavin (technician).
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July 2024 by Joseph Prescott
I highly recommend you come here for auto care if you’re based in Willimantic or surrounding areas. The staff make it clear that they are only charging for what you need and trying to get you the best deal on parts.
Our car needed service on the hottest day this year and after dropping it off we were ready to walk back on the side of the road in the heat. One of the guys was going to grab breakfast and headed our direction, so he kindly dropped us off right at our front door. Super kind people here!
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June 2024 by Anon Ymous
Price gouges. Horrible, horrible people who take advantage of timid, new timer drivers who don’t know much. Should be ashamed of themselves.
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May 2024 by Emmy Kumelski
Biggins Auto is by far the best shop. They treat you like family when it comes to your repairs, honest and respectful people. Even when you are in a tough situation with dishonest shops they will protect you until the end. The owner Greg is the most amazing person you can come across, his technicians are top of the line fantastic. This is a one of a kind shop, they will be with you each step of the way no matter what situation you face. I have brought 3 of my BMW's to this shop already and will continue to for any and every repair needed. Highly recommend this shop to anyone looking for an honest and reliable shop to bring their vehicles to! Thank You Biggins Auto!
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January 2024 by john fargo
Absolutely best garage. My
i truck needed a transmission and other and Craig shopped around for parts to keep the cost down. Clutch. Transmission. Fly wheel and other parts were replaced. Since I picked up my truck not one problem. Thank you Biggings. Al.
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October 2023 by Gary Stebbins
Greg and his crew always come thru...My car loves going there to get pampered!!! Lol
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September 2023 by William Tanner
I am new to town and Biggins Auto came highly recommended but I'm sad to say I won't be back.I took my 2016 subaru crosstrek to Biggins for its 180k mile routine maintenance and to have an issue with the AC diagnosed. When I called to schedule, I was told the 180K mile maintenance looked like it would take 2 hours (which was surprisingly short to me), I was quoted $550 for labor and diagnostics on the AC and told that it would go up when they knew what parts I'd need for the maintenance service. We booked a date and I was clear that I would need the work completed and the car returned the same day before 5pm for daycare pick up.The day arrived, I dropped off my car in the morning, was clear again that I had to have the work finished in one day and the car ready for pick up by 5pm for daycare pick up. By 3:30 I called for an update - they’d had PLENTY of time to complete the 2 hour maintenance - and I was told the car would not be finished that day because an earlier car slowed them down; I'd have to get it tomorrow. I pushed back because I had to have the car to get my daughter from daycare by 5pm. I was told that I could come get the car that day after all but that only diagnostics had been completed, and I'd have to come back for the actual maintenance work. That day’s work came in just under $200, all for labor.Today I brought the car back to have the 180k maintenance completed. When I arrived, there was not a complete record of what had been done the week before so nobody actually knew what still needed to be done today to complete the maintenance and Greg had “left for a few hours” so apparently there was no way to find out either. They kept the car and this time I stayed at the shop to wait. They did the 180K maintenance (no idea if I paid for work to be repeated or not because nobody knew what happened the week before!)It took them 4+ hours for what I’d told would be a 2 hour maintenance! The only needed parts were fluids, spark plugs, and one break light. I was charged $771, bringing my total for the two appointments over $900 and within $60 of what it would have cost to have the service done at the dealership.I believe in shaping local. I really wanted to like this place. I also hoped that using a local mechanic would save some money off the dealership (everyone says it does after all!) but the hassle of spreading the work over two days, the WIDE difference between the estimated time and cost and what turned out to be the actual time and cost in the end, and the disruption of being without my car and having no loaner car for two days, just isn’t worth the $60 bucks I saved.Biggins also up charges 4% if you pay by card, but when they can't give an accurate estimate before work is begun, how are you supposed to be able to pay in cash?!Never again. I’ll be sticking with the dealership where the cost and time estimates are accurate, the desk staff are knowledgable (Bob had trouble navigating the computer every time I was in), and I can get a loner car for the day.
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September 2023 by Danielle DeLuca
Biggins Auto is the best auto repair shop in town. Greg is very professional and knowledgeable! My go to garage highly recommendService: Transmission
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September 2023 by Jacob Theriault
Terrible customer service. Can’t fix a car in a reasonable amount of time. Can’t stick to a timeline. Can’t stick to a budget always goes over. Absolutely do not recommend for any type of service.Service: Engine repair
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September 2023 by Aedan
Had an appointment for an alignment on my car at 9am. Called at 3pm to find out they haven’t started work on it yet. Their excuse was that another car bogged down the lift for a brake job; they said it was going to be done in 30 minutes. No calls from them by 4:40pm so I called them to learn that they still haven’t done any work and that I can either pick it up or have them keep it overnight. Very poor communication and scheduling of repair jobs.
