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January 2024 by Tony Myers
This location is disgusting ! The customer service is horrendous! The branch manager Peter is never available for assistance. He is always out of the office. PLEASE TALE YOUR BUSINESS elsewhere
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December 2023 by Rumit P.
I don't know if all banks do this but this one permits me to enter afterhours with a non-Chase ATM card. I like that the ATM walls are glass and well lit in the vestibule because the neighborhood is still up and coming and feeling safe at night is important. There are two terminals and I liked that I could get smaller bills as small as $1! Again, I don't know if ATMs at other banks offer small bills, but I appreciate that this one does!
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November 2023 by Queenz Eat
This is my local branch and I've noticed alot of unpleasant changes, first I've been coming here for a year or 2 and I've ALWAYS felt welcome and at home. The staff used to greet me with the warmest smiles and they was very personable. They made sure er felt at home and would help as much as they could. Within a month or so all the staff except one have left. Second I noticed a new branch manager. I really liked Ms.Rim she was very warm spirited and even if she couldn't help she made sure to assist as much as possible when her staff needed it. When this new branch Manger came in I think his name is Peter I started noticing the decline in staff moral...they tried to smile but I used to manage as well...I can pick up on actions and body language...they were uncomfortable, looked stressed and upset when we was around... the days I'd come in for the atm and he was absent they was back to normal. Third I personally have a complaint, I came in for a notory that took over an hr ...the branch manager was supposed to be assisting me...he was rude and ignored me multiple times , and made me feel like I was bothering him. After an hr of waiting for him to complete the process he handed me off to sayde. I watched her run from the window to helping other ppl that came in cause the branch manager wanted to sit in the office talking about how hot he was...even the security guard was helpful...Everytime I come in now they are severely short staffed and he sits in his office...doesn't greet and when customers ask for help he passes EVERYTHING to the other staff that are swamped...and this is just what I've noticed from passing through and sitting waiting for a 10ins service that took an HR plus...after these experiences and noticing that maybe Chase doesn't care about they employees makes me want to close my accounts because surely you won't care about me as a customer...that was shown Blatantly yesterday by the branch manager.
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November 2023 by Morin Tom
I went this afternoon for a deposit, and the crew was all happy and polite. I was kind of scared by the other reviews, but my experience was perfect so they deserve to have some good reviews
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November 2023 by Michael Simms
ATM is NOT available 24 hours what’s the purpose of having an ATM only inside and during banking hours
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September 2023 by Mark Rivet
ATM lobby doors don’t work, or they no longer offer 24 ATMs. Either way, pretty meh. Also, who just want you to use the app instead of them doing the work. Very unfortunate
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September 2023 by Michael Persaud
Useless. Can't access ATMs after hours.
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July 2023 by John Zang
Chase Bank offers expedient notary services, making it a go-to destination for those in need of notarization. The bank staff efficiently handle the process, ensuring a quick and hassle-free experience. Whether it's an important document or legal paperwork, Chase Bank's notary services can be relied upon. The convenience of having this service available at a bank branch eliminates the need to search for a separate notary public. While the overall banking experience may vary, Chase Bank excels in providing efficient and reliable notary services to meet customers' needs promptly.
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June 2023 by Grayson Donnellan
Door won’t open with chase card
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April 2023 by RJ
Been in the branch three times, and they are unavailable to open up a new accountIt doesn’t matter how many employees you put into a branch when the culture is NO
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January 2023 by Michael Cournoyer
Been there at least a dozen times between 2018-2022. There’s always a happy and helpful team of professionals.
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October 2022 by Nicole Brown
This branch office is quick to say no and rush you out the door. They always have an excuse. For me it's been, "you need to call a different department" or "I've never heard of that so I can't help you". They don't offer to help get you the contact information you need or look into anything slightly abnormal.
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June 2022 by Michelle E.
I believe that this brach is one of their newer locations. I happened upon this location while attending an emoloyee meeting right across the street. While I was there,I remembered that I received a promotional mailer just days before, that indicated that they were pro using $225.00 for new customers who just opened a new account. That sounded like a good deal to me,so there I was on Friday opening a new account. When I came in late afternoon, there was only one other customer doing a transaction inside the bank. I was quickly greeted by a representative, and she offered me a seat at her desk. She gave me an excellent overview about all of the features that the account had to offer. The only caveat was that zi needed to add direct deposit to the new account in order to qualify for the bonus. The whole process was easy as heck!
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February 2021 by Merisha Beckham
All I'm going to say is I feel bad for teenagers trying to open up an account and learn about savings and how to manage savings because I'm 25 and still learning and they wouldn't give me no help the Navy Yard location or the anacostia location is a good choice for me me just opening up a bank account with them was not good I would rather be with Bank of America
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December 2020 by Raven A.
Visited this branch for the first time today and was pleasantly surprised by the kindness and efficiency of the branch manager. He explained the process for things steps were taken to fulfill my request. The customer service was excellent
