Chase Bank
Chase Bank,
BanksHours:
130 M St SE, Washington DC 20003 Hours
About Chase Bank
Chase Bank is a reputable financial institution that offers a wide range of banking services, including checking, savings, mobile banking, and more. According to customer reviews, the Chase branch on M Street SE provides exceptional service, with a knowledgeable and friendly staff. One customer had a truly exceptional experience at this location, thanks to the excellent assistance of an employee named Isaac Abraham. Isaac was warm, professional, and made the customer feel genuinely cared for. He took the time to explain all available options and recommended the best solutions for the customer's needs. The customer was particularly impressed by the personalized touch, such as helping to customize their debit card design. Another customer praised the friendly and helpful staff at this branch, noting that they address customers by name and ensure they feel valued. The manager, Felicia, was singled out for her exceptional customer service, as she went above and beyond to help a customer resolve an online transaction issue. Overall, the reviews of this Chase Bank branch suggest that customers can expect a welcoming and efficient experience, with knowledgeable and attentive staff who are dedicated to providing outstanding service.
Most Recent Reviews
May 2026
Greats service! Got my money order very quickly and friendly staff.
August 2025
Isaiah M is a great representative. He is so knowledgeable, professional, efficient and most importantly super helpful.
July 2025
I had a great experience at my local Chase branch! Kamara was incredibly helpful. She assisted me in person with my debit card and made sure my Apple Wallet was working properly at the ATM. Quick, friendly, and knowledgeable service. Thank you, Kamara!
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