ClubAcela offers a clean and well-maintained environment with helpful staff, making it a decent place for travelers seeking respite from busy train stations. The restrooms are noted for their cleanliness, and the front desk staff is friendly and accommodating. While the lounge provides comfortable seating and a break from the chaos of waiting areas, the selection of snacks and beverages is seen as limited. Compared to the newer lounge in NYC, many feel that ClubAcela falls short, with some describing it as resembling a bus terminal. Customer service experiences can vary, with some staff being polite while others may come off as rude. Regular visitors appreciate the quieter atmosphere and clean facilities but hope for more diverse food options and updated decor. There are plans for a new Metropolitan Lounge, which many guests eagerly anticipate, hoping it will enhance their experience at ClubAcela.
Easy access with first class boarding passes. Desk ladies were friendly and helpful. Clean bathroom and quiet, comfortable, and simple lounge area. Nothing fancy and great access to the platform.
August 2025
I got into trouble with my company's IT staff for using the WiFi here. Apparently it is not secure so it's against corporate policy to use it. How should I know?
June 2025
This is a sad place. Needs TLC desperately.
Snacks and beverages are ok. Place is clean and it’s away from the hustle and bustle.
