The CVS pharmacy locations in the area are generally known to have a poor reputation, with many customers describing them as the "worst pharmacy ever." However, this particular CVS stands out as a pleasant exception. The staff members go above and beyond to create a welcoming atmosphere, greeting customers with warm smiles and friendly service. They take the time to assist with any questions or needs, ensuring each visit is a delightful experience. Unlike many other CVS locations, this pharmacy is praised for its efficient operations. Customers report short wait times, with calls often answered within 5 minutes, unlike the guaranteed 25-30 minute holds at other stores. The staff is always helpful and accurate, making sure prescriptions are in stock and the customer's insurance will cover the costs. Even when facing challenges like broken registers, the employees maintain a positive attitude and continue providing excellent care. This CVS stands apart with its convenient hours, including being open on weekends and until 8pm on weekdays. Customers appreciate the ability to easily refill prescriptions online or through the app, as well as the staff's proactive efforts to contact doctors for refill authorizations. Overall, while CVS as a company has faced criticism, this particular location offers a refreshing customer experience thanks to its friendly, efficient, and accommodating team members.
truly awful pharmacy, so slow and unhelpful, avoid if you can.
June 2025
The CVS at 3601 12th Street North East Washington DC 20017 didn't apply a 30% coupon to my whole purchase; which could have been $12.00 instead they only discounted $4.50. That is not acceptable.
May 2025
I stopped by to drop off unused medication. Unfortunately this location does not provide that service.
