Enterprise Rent-A-Car

Enterprise Rent-A-Car, Car Rental
Hours: Enterprise Rent-A-Car in Washington offers clean, sanitized vehicles and a low-touch rental process at over 7,000 locations worldwide. Many customers appreciate the professionalism and kindness of the staff, particularly a site manager named Madison, who has been recognized for her excellent customer service and attentive communication. Reviews highlight her ability to remember clients and improve their overall experience. However, some customers have reported issues with pricing and vehicle availability. Instances include discrepancies between app prices and in-store charges, such as an unexpected early fee and an extra charge for returning the car. Additionally, there were delays due to vehicles not being ready or clean upon arrival, suggesting possible staffing shortages. Despite these challenges, the location's commitment to customer service and cleanliness remains a focal point, contributing to a generally positive reputation among its clients.

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1. Washington, DC