Enterprise Rent-A-Car
Enterprise Rent-A-Car,
Car RentalHours:
1100 4th St SW, Washington DC 20024 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car in Washington offers clean, sanitized vehicles and a low-touch rental process at over 7,000 locations worldwide. Many customers appreciate the professionalism and kindness of the staff, particularly a site manager named Madison, who has been recognized for her excellent customer service and attentive communication. Reviews highlight her ability to remember clients and improve their overall experience. However, some customers have reported issues with pricing and vehicle availability. Instances include discrepancies between app prices and in-store charges, such as an unexpected early fee and an extra charge for returning the car. Additionally, there were delays due to vehicles not being ready or clean upon arrival, suggesting possible staffing shortages. Despite these challenges, the location's commitment to customer service and cleanliness remains a focal point, contributing to a generally positive reputation among its clients.
Most Recent Reviews
August 2026
Love Enterprise! The staff were very nice, friendly and helpful. They made it super easy to pick up and drop off
July 2026
Enterprise is a good vehicle rental company that the staff is professional, friendly and good customer service.
June 2026
The staff at this location is extremely kind, friendly, knowledgeable, effencient, and accommodating (when they can). Very nice people work here!! This location is steps away from the Waterfront Metro station which adds convenience. Cars are clean.
More Comments(185)
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