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January 2024 by Alejandro Flores
Loveeee
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January 2024 by Ahmed Madha
Wait 45 Mins for pack really rude and worst service
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December 2023 by David A.
Absolute HOT MESS. For high end luxury retail, the staff is poorly trained and disheveled. They are inattentive and lack focus when assisting a guest. When one is looking to purchase a pair of shoes at a price of over $1000, I expect expert service and prompt, competent attention. It took a ridiculously long period of time to bring sizes to the sales floor and the staff kept wandering off. I'm convinced this is a fake Gucci store because it is positively off brand in service and selection. Save yourself the disappointment and order online. Perhaps they could start by tailoring the navy blazers of the gentlemen who staff the store. They look like they should be working at Kohl's.
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December 2023 by Paulette D C.
I always have a great experience when shopping at this location. No pressure to buy and customers are free to look around. I have purchased a few items and love the quality. You can find something for any budget.
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November 2023 by Eric H.
I have worked with Joey Zhang several times over the last 3 years and cannot imagine working with anyone else (don't get me wrong, they are all outstanding). Even when I have no intention on purchasing anything, she takes the time to at least say hello when I am browsing, remembers my name, remembered my wife's birthday and simply is a joy to interact with. She is also very knowledgeable about Gucci products and how to ensure you are satisfied with your purchase to the fullest. I always look forward to working with Ms. Zhang.
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November 2023 by Quinisha Mack
I have amazing experiences every time I go! Brandon AND HIS TEAM are the best! I highly recommend them!
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November 2023 by Noor B.
Gucci stores are so aesthetically pleasing and this store is no different. We love strolling in City Center and always stop by Gucci to browse or shop. I highly recommend working with Jonathan. He is a wonderful sales associate, very personable and professional.
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November 2023 by Justin Salvador
Bought the cutest shoes ever from Gucci. All the people here are really nice. Cordell gave great hospitality!! It's my first time ever buying from Gucci, and it was a nice experience thanks to them.
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October 2023 by Cecelia Coles
I visited the Gucci store in DC on Monday. Cordell was beyond amazing!!!! He took his time with me. He went out of his way to make sure that I had decisions to choose from. He was very nice but yet professional. Diamond was sweet too❤️
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September 2023 by Jinwenrui Ma
I love this shop and bought two bags here. Sellers are nice and patient.
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September 2023 by Glennice Dugger
Joey was my sales professional. She is awesome and knows the Gucci items. All of the reps were great. I will definitely be a repeat shopper each time I visit DC. I will also email Joey for items I want and she will have them shipped to me. Thanks, Joey for the birthday gift. Glennice Dugger
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September 2023 by Marcus B.
It's Gucci, overpriced flashy stuff for rich people. Service was good but the limit access like a night club. Weird.
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July 2023 by Jocelyn R
Customer service from others was great until we got helped by the same person twice on different occasions. 1st my husband went in to purchase some shoes for me for my birthday he was helped by Diamond at this location he mentioned my shoe size many times asked if they ran small or big and she reassured him that the size he was getting was correct since they were European size. When I got my gift they were in fact the wrong shoe size that she sold him. I went back 2 weeks later to exchange and I was helped by Diamond too. She wasn’t helpful at all. I ended up wanting to purchase a wallet instead of exchanging shoe sizes. So she took me over pulled open a drawer and left me to pick while she stood on her personal phone. I asked her questions about the wallets and told her what I was looking for and she did not care barely answered me while she stood on her personal phone. I felt rushed and unwanted there after only given 4 options to choose from. I ended up leaving with a wallet I did not love but liked. When it originally was supposed to be a nice birthday gift from my husband. I’m hoping customers know shoe sizes and what they want before going in and getting “helped” by Diamond..
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July 2023 by Max Sanson
I had a beautiful vintage watch with a gorgeous moonphase display, made in the 90s. A very cherished and personal item to me, from a loved one.I took this watch to this Gucci location for a battery replacement. It was lost by their complete incompetence. They lost it, never told me where it was or even that it was missing for weeks. 0 communication.Upon my going back to Gucci to ask why I hadn't been contacted/where was my watch, the staff was oblivious, tried to deflect, and mostly uncaring. They offered me $50 gift card.I said absolutely not and they replaced with a second hand, mid 2000's watch probably worth $100 in aftermarket.Never shopping with Gucci ever again. Complete embarrassment and has caused me a loss I will never recover from.
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May 2023 by Jennifer
Great service. Client advisor felt a bit clingy but otherwise, great experience!
