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November 2023 by Melissa Hollerith
They did a wonderful job, and the work was finished in less than 24 hours and the cost was reasonable. And they made a list of items for me to consider down the road. Overall, excellent in every way.Services: Tire rotations
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November 2023 by Isabel Swift
Jamie & his team are amazing. They have performed miracles with remarkable efficiency and clarity of communication. Only publicly post for exceptional experiences—many thanks!Services: Auto windshield repair
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October 2023 by Veranca Shah
One of the worst places I’ve ever dealt with. First, the manager, Jaime, told me that the diagnostic fee would be $189. Then he called again to tell me that because there was a wiring issue, the total fee would come out to be $800. I thought the price was absurd so I denied wanting anything else done to my car. Then he told me that the minimum I’d have to pay is $418 because they had already cleaned out the car, which was another $189. I told him I didn’t remember agreeing to the $189, to which he spoke back very rudely saying he wouldn’t be returning my car. Keep in mind I had signed no paperwork or anything else agreeing to a payment, meaning they couldn’t keep my car. I ended up having to call the cops so I could get back my car and they agreed to drop the charge from $418 to $189 again. Ridiculous that I had to get the police involved just to get my car back.Service: Auto engine diagnostic
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October 2023 by Mark
Very happy with my car service (new alternator). The work was prompt and done well. Cost was reasonable. I highly recommend the Georgetown Metro Motor Exxon.Services: Transmission repair
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October 2023 by David M
Quick service but pricy. They quoted me over $1200 to replace four tires on a car from 2002. FYI there is a diagnosis fee of $50
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September 2023 by Jonathan Schneider
I couldn't start my daughter's car despite going through the checklist of possible culprits. From a parking space in Georgetown, the car was towed to Metro Motor with us having no prior knowledge of the company and little understanding of auto mechanics. Jamie and his team could have told us anything. After diagnostics turned up nothing, the problem was identified as a broken key- which he fixed with a few squirts of epoxy.Professional, honest and practical! Highly recommended.Services: General repairs & maintenance
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August 2023 by kwgarrett 83
Got a nail in my tire late at night and was able to take my car here and leave it overnight - they called me first thing in the morning and they had patched my tire and didn't try to upsell me on tire replacement which was nice. Highly recommend these folks.Service: Tires
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August 2023 by Emily S.
This was as pleasant an experience as could be for an unexpected car problem. An alert came on as we were coming home from the grocery store around 9PM on a Thursday night, indicating that the pressure in our tires were low. We got home and into the garage and then inspected the tires, and sure enough, there was a big nail embedded in one of them and it was already looking shlumpy (technical term).Luckily, Metro Motor Georgetown Exxon was still open, so we called them and they told us that, while the repair guy wasn't there anymore, we could bring in the car and leave it overnight. There are other garages in the area that technically let you do this, but they weren't still open with staff present and we didn't feel comfortable just leaving our car somewhere without talking to anybody or filling out paperwork. The only other option was to let the car sit overnight, during which time the tire would have gone totally flat, and then have it towed to a garage in the morning (we don't have a spare so joining Triple A and having them come provide flat tire service didn't seem like an option). So we were very lucky that this place was still open until 10 that evening.When we arrived we were able to park out front - though there weren't a ton of spaces left - I guess everyone else had the same idea we did. We went inside and the guy at the desk was helpful and said we could just leave our car and he would move it where they needed it. We filled out some really easy paperwork and left a key, then walked downhill to M St. and caught a bus home. This could have been a really nerve-wracking ordeal the next day, except that the garage called us first thing in the morning (I LOVE that they called us and we didn't have to call them).The guy who called said that in the case of a nail puncture he could just patch the tire for $35 instead of giving us a totally new tire. Which was very upstanding, because he could just as easily have replaced the tire and charged us more. We immediately got dressed and got an Uber to the general neighborhood of the garage and packed in some other activities - we dropped off a package at UPS, grabbed a quick bite at a local bakery, then went to the garage and our car was finished and waiting for us. It took about five minutes to go inside and pay, we got our key, no hastle, and drove our car right out of the parking lot and back home.Handled differently this experience could have been a stressful, disruptive, all-day ordeal. But Metro Motor Georgetown Exxon made it seamless and instead it felt like running a minor errand that barely took us out of our way.
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July 2023 by Will Boyington
I called last minute, dropped off my car in the morning for repair, and it was ready early afternoon same day. Honest and fast - very impressed.
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April 2023 by colman riddell
Outstanding service. Jamie is amazing. Super nice person. Quick, efficient, quality service at a reasonable price. He called me within an hour with a detailed explanation of brake issues as well as coolant leakage. Car was ready before the end of the day. I will never go to the dealership again.Service: Brake service & repair
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April 2023 by Suzanne Huston
I have been coming here for 10 years and always have a wonderful experience and prompt service completed. Jamie and the team check my vehicles thoroughly and always perform the services professionally and efficiently. I always feel secure that my vehicles are in great hands while being serviced here. Thank you!Services: General repairs & maintenance
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April 2023 by Elizabeth Oliver
They were able to fix my broken fiat clutch and my sound speaker system very quickly. They were so accommodating, friendly, and the work was done well. If you need a mechanic in DC, this is the place to go!Services: Electrical repair
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April 2023 by Nila Nealy
While in D.C. from out of town, we needed urgent help with our car. We called Metro Motor Georgetown Exxon and were told to bring it right in for diagnostics and repairs. (AAA towed it there from our hotel in the West End.) The estimate for work came fast, and we had our car back in 24 hours, leaving plenty of time for a (safe!) drive back to the Midwest. The communication was excellent and the pricing was very fair, especially considering the lightning-fast service. I highly recommend this shop.Services: Oil change
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April 2023 by josh vineyard
The team was great, quick and courteous! Very attentive and had an easy way to communicate. Once everything was wrapped up, they checked in on me as well to ensure things were still running smoothly. This was a random stop during some travel, but highly suggest stopping in if you need work!Services: Tires
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April 2023 by CHS
I was visiting DC when my truck would not start. That was Thursday AM. They fixed my truck by Friday afternoon. And they did so at a great price: they did NOT try to overcharge the tourist. Great service and people. Id take my vehicles there if i lived in DC
