M&T Bank

M&T Bank, Banks
Hours: M&T Bank, a financial institution, is known for its exceptional customer service and commitment to its clients. According to the reviews, the bank's staff members, such as Perrine, Lorena, Karlene, Jones, and Toni, have consistently gone above and beyond to assist customers. Perrine, a bank teller, is praised for her genuine care and attention to detail. She remembered a customer and followed up to ensure the account opening process went smoothly, which the customer found "shocking" and "amazing." This level of personalized service has led the customer to remain loyal to M&T Bank, feeling like they were treated "like family." Similarly, Lorena and Karlene stayed late to help a customer reset their PIN and access their funds, preventing the customer from being "in a bind." The customer was grateful for their "above and beyond" assistance. The reviews also highlight the bank's commitment to providing a convenient and efficient banking experience. Customers have appreciated the smooth account opening process, the availability of exclusive specials, and the timely delivery of bank cards. However, one customer had a negative experience with a visiting staff member, Javiar, who was unable to accommodate their request for a wire transfer or a cashier's check due to the branch's closing time. This led the customer to consider closing their accounts. But after speaking with the manager, Lorena, the customer decided to continue their relationship with M&T Bank, recognizing Lorena's exceptional customer service and care. Overall, M&T Bank's strong focus on customer satisfaction, personalized attention, and the dedication of its staff members have earned the bank positive reviews and loyal customers.

• 0.03 miles

  

  Presidential Bank Bank, Banks & Credit Unions
• 0.04 miles

  

  Wells Fargo Bank Bank, Banks & Credit Unions
• 0.04 miles

  

  The Bank of Korea Bank, Banks & Credit Unions

1. Washington, DC