Rothy's, a popular shoe brand, has received mixed reviews from customers. While some have praised the friendly and knowledgeable sales associates, such as Caylor, Maya, and Victoria, who provided excellent service and helped customers find the right fit, others have had less positive experiences. One customer reported issues with returning unworn, final sale shoes, expressing concern about the lack of transparency in the return policy. Another customer found the shoes to be expensive and felt they made their feet look wider, with one pair causing an odd rubbing sensation. Despite these concerns, the majority of reviews highlight the brand's commitment to customer satisfaction. Customers appreciated the sales associates' patience and willingness to assist them in finding the perfect fit, even for those who tried on multiple pairs. Overall, Rothy's seems to offer a mixed experience, with the quality of the shoes and the level of customer service varying. Customers are advised to carefully read the fine print and work closely with the knowledgeable sales staff to ensure a positive shopping experience.
This location is fantastic and Caylor was a perfect sales associate! She never once rushed our visit (we were 5 very needy women) and literally got us every single shoe we needed as well as perfectly delegated tasks to others. Thanks for such a wonderful experience!
September 2023
Maya is THAT GIRL! So friendly and helpful. Didn’t judge me for the million pairs I tried on. I had a pleasant visit coming into the store to try on pairs and seeing what sizes works best for me. Thanks Maya for making my visit worthwhile.
August 2023
Service was fantastic. There was a wait, which sucks because you stand outside in a line, but once inside the clerks are super friendly and helpful. The shoes are so-so. They are very expensive and sort of make your feet look wide because they don’t hold any form. I grabbed two pairs and one definitely rubs in an odd... read full comment
