Rothy's, a popular shoe brand, has received mixed reviews from customers. While some have praised the friendly and knowledgeable sales associates, such as Caylor, Maya, and Victoria, who provided excellent service and helped customers find the right fit, others have had less positive experiences. One customer reported issues with returning unworn, final sale shoes, expressing concern about the lack of transparency in the return policy. Another customer found the shoes to be expensive and felt they made their feet look wider, with one pair causing an odd rubbing sensation. Despite these concerns, the majority of reviews highlight the brand's commitment to customer satisfaction. Customers appreciated the sales associates' patience and willingness to assist them in finding the perfect fit, even for those who tried on multiple pairs. Overall, Rothy's seems to offer a mixed experience, with the quality of the shoes and the level of customer service varying. Customers are advised to carefully read the fine print and work closely with the knowledgeable sales staff to ensure a positive shopping experience.
Great shop with a good mix of comfortable shoes to suit men and women. The beauty is if you own a set of old Rothys, you can take them in for recycling and get a $20 credit.
September 2025
The Sales Associates were very friendly and helpful. Even though I wasn’t buying anything during my visit, they took the time to help me figure out my correct size and made sure I knew what would be the best fit for my future purchase.
April 2025
The store was crowed prior to the holidays. I knew what I wanted when I entered so I didn't have to try it on. A young man helped me, and I was in and out fairly quickly. He was friendly.
