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January 2024 by Carlos Lopez
I read the previous reviews so I had the expectation. Deff met that expectation.
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January 2024 by Kimmee Mc
Thank you to the Wisconsin Staff for resolving my issue. A big thank you to Yolanda who found the answer by using her excellent detective skills. FYI - They still have RBG stamps.
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December 2023 by Elizabeth C
I know it’s busy but no need to scold customers and be super grumpy.
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December 2023 by Anna Koren
The Chinese lady that works there isn’t attentive. She acts like she is in a rush to leave. Not nice
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December 2023 by L & L
Yesterday 11/14/23 the office didn't open at 8 a.m. We were inside the building waiting. We didn't get helped until 8:20 a.m. after we were calling through the employee door to get someone to help. Once that happened, the customer representative/clerk didn't excuse herself and she had an attitude. Everyone can be late one day to work but to don't have the humbleness to apologize is a different story. Unfortunately, this woman is misrepresenting the amazing postal workforce.
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December 2023 by Burcu Tekin
Today they made me wait 2.5 hours. I was trying to get information about my missing mail. (It was an important mail) Staff is rude. Manager was so disrespectful. He didn't even give me an answer about my question. He walked away and didn't come back!!!. Unbelievable. Can't believe they are still working there. It's a shame.
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November 2023 by Anna Sheridan
Horrible customer service, incredibly rude staff. I can’t believe these employees haven’t been fired. I would never allow someone to speak to me the way I witnessed the woman working the counter today speaking to every customer. She needs to be fired.
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November 2023 by Rebecca Howell
Avoid this post office at all costs!!! Unless you just need to drop off a package, it is worth it to drive to a different post office but honestly it might not be any better. The staff here are so so rude except like one person. They talk poorly about customers right in front of them and I have heard them just straight up make fun of people and call them stupid. Which is ironic because it seems like only a couple of people here even know how to do their job properly.
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October 2023 by Arie Ahmad
Unprofessional staff member- extremely condescending. I simply walked in and asked for an address change form. No big deal, but I was scorned for it.Even worse, staff never bothered to ask for verification, I waited 4 weeks or so --to only receive a letter 4 weeks into my request stating this very thing. I received the form and handed the darn thing to them.Overall, an odd experience. Lack of efficiency, professionalism, and proper social etiquette.I cringe at the thought of having to walk in if I need any further service. Just ridiculous.
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October 2023 by Emma Bullock
Made an appointment to get a passport here. The staff were really friendly and efficient. The post office was really busy (understaffed that day), but they were still great!
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June 2023 by Maria M.
According to the Yelp streets, this post office has the worst customer service. Welp! Looks like I came on a good day because the customer service was A-OK. The line moved fast and the clerk who helped me was competent and cordial.Giving three stars on the strength that this post office has a parking lot for customers right next to the entrance. And, it stays open until 6:00 p.m. on weekdays. Out of the four post offices that I visited, this was the only location that had USPS change-of-address forms. Mind you, I tried changing my address several times online, but the USPS website was down each and every time. No big surprise. When it comes to the USPS, I've learned to expect the unexpected. Anyhoo! This location has a decent selection of shipping supplies (e.g., bubble wrap, decorative mailers, mailing cartons, and packing tape). Giving extra kudos for the impressive variety of greeting cards. Oh! They have lots and lots of gift cards, too!
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June 2023 by liam m
Tenita Murphy has terrible customer service. Completely despicable treatment of people. Publically humiliates someone if they don’t know an answer to a question within milliseconds. Absolutely recommend driving out to Virginia or Maryland before ever going here.
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April 2023 by Teagan Levee
Today I went in to get my passport paperwork processed and I had a great experience. The woman who helped me was very accommodating and when I only had my credit card on me she still helped me out when I came back with my debit card. She had no obligation to help me since it was past my appointment time but she went out of her way to do so. While I was waiting for my passport, I observed other workers getting the line down as fast as they could and helping customers while they were even waiting in line so that’d they’d be ready at the counter. I will definitely come to this location for all my post office needs in the future.
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March 2023 by Yi
Negligence and offensive overall. 1 star for the staff that actually stepped in and help!We applied for passport for our 5-year old daughter in this location in early December 2022. The staff told us to use all zeros in SSN since she is a minor. Two months later, we got a mail from Department of State requesting my daughter's SSN.We immediately mailed the letter using USPS 1-day express mail to State Department in NH. The mail was supposed to be delivered on Feb 22, 2023 but it never gets delivered. Today is Monday, Feb 27, 2023 (76 days since the application was received). I went to check with the staff with my tracking number and she told me the mail is delayed and she has no idea where it is.I told her the whole story and she became super defensive and started to argue with me that it is impossible for their staff to tell me to use zeros, and that they were not trained this way. The lady called another staff and they only care about finding my application form to prove that their passport staff did not instruct me to use zeros for SSN (AKA. I am lying). I told her it does not matter since I was trying to respond with her SSN using express mail. I just need my daughter's passport so we can re-unite with my family since we cannot meet for almost 4 years due to covid situation. They took my application locater number and said they are going to find the application to prove me wrong.After a while, I heard them walking from the back and saying it was "Blank" but they told me they do not keep the application form they sent to Passport Center. One kind staff (gentleman) offered to waive the shipping fee for me to send another express mail with a copy of my daughter's SSN to State Department and he wrote "friendship" on the shipping form (This 1 star is for you, Sir!)
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March 2023 by Ella Stevens
Visited Saturday midday. Very short wait time, and the woman at the desk who helped me with my package was very quick and patient.
