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August 2025 by Cristina Porzio
Thank you so much to the manager Jacob for the help with my friend’s phone
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July 2025 by Sydney Cohen
The staff was unruly and loud, and they incorrectly set up my new phone with a family members phone number instead of my own. They were distracted and completely unprofessional, even when I came back an hour later to explain the mix up - no accountability, no nothing.
If you go to this store, watch what they are doing like a HAWK. It was only by chance that I noticed before the store closed what happened, if it was any later both my family member and I would have been without a phone for a day.
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June 2025 by Briona Williams
Several times someone dear to me was called for an interview by fadi at this location and never did he log into the zoom call, a complete waste of time! People go through depressions and this economy is bad enough to be wasting peoples time like this. It’s unprofessional just like that store in which I’ve went to several times. Find more help and competent staff and stop wasting peoples time! Corporate will know about this as well!
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June 2025 by Deniz Aydın
understaffed!
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May 2025 by Marjolijn Strobosch
Erin helped me wonderfully well today, thank you very much!
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April 2025 by Mia Monkovic
Anthony and the guys at the store were so patient and helped me figure out an unconventional problem! Very nice, funny, and persistent. Thanks so much for the help!
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March 2025 by Tiffany Tyree
Came in today to drop off equipment. No one acknowledged customers coming in, and there weren’t many people in there.
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March 2025 by Sitesh Mishra
Pretty helping team there !!
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March 2025 by Sierra Francois
Went in to pick up my new upgrade and was helped by Sihle who went above and beyond to help me setup my new phone and walked me through discounts I wasn’t leveraging. Also s/o to Prince who is always so helpful when I have an issue! Thank you both!
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March 2025 by Mike Leake
Best version store experience Ive had!
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February 2025 by Keaton D.
Andy quickly resolved my issue
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January 2025 by charles ford
Is one star the lowest?? One star is being generous. Incompetent staff, came to get a new SIM card for a 100 year old customer and I felt like I had aged 100 years during two worthless trips. I am on the account, but they acted like I was a criminal. They have a young staff that definitely needs more training. No SIM card today, account blocked after customer representative takes my info then asked to scan the Seniors ID.
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January 2025 by Brent Bowers
Sihle was great! Very helpful to me and another customer he was helping at the same time.
The other gentleman who greeted me at the door was very dismissive to me, right from the outset — even before I could remove my hat. I have no idea why. You need to take better care of your customers. Learn from Sihle!
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October 2024 by Rosie D
Gavin surprised us with a charge. I tried to get a refund and he said “I’m pretty sure I told you about it,” which he did not. We are pretty disappointed and won’t be coming again.
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September 2024 by Sylvia Miller
Worst customer service I’ve ever received. I walked in to return a router and waited around for 15 minutes before finally finding someone who worked there and they only said “5252 Wisconsin Ave” and no other words. That location is 6 miles away and I am a biker so I now have to bike 6 miles in the rain further from my home just to return a router to a different store location. This is absurd and I will never again use Verizon for anything.
