Verizon offers a wide range of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can conveniently visit the store in Washington or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery. The store staff, such as Sihle and Prince, have been praised for their exceptional customer service. Sihle went above and beyond to help a customer set up a new phone and ensure they were taking advantage of all available discounts. Another employee, Gavin, was also commended for guiding a customer through the process of getting a new phone and even securing a trade-in credit for their old device. While the overall experience has been positive, one customer noted a dismissive greeting from a staff member, emphasizing the importance of consistent, friendly service. Additionally, Andy has been recognized for his responsiveness and professionalism in resolving customers' phone-related issues.
I rarely leave reviews but Justin was so helpful at the store that it felt necessary. The guy knows his stuff and, on top of helping me easily upgrade my phone, recommended a bunch of useful accessories. He even put my new screen protector on and made sure it was 100% clean. You are the man, Justin!
February 2026
Extremely helpful and polite staff on Friday. Helped adjust plan, received a bill credit and overall put up really good to kids in the store.
January 2026
I had a great experience at this store. Came in to exchange my phone and upgrade to a new one. The people who helped me were professional, kind, helpful, and smart.
