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January 2024 by Daniel Low
Terrible customer service and unethical business practices. I was promised a promotional credit when I joined the gym, and another when I later rejoined the gym (after moving back to town) to be used towards products or services at the gym or spa. The full amount of the credits were never added to my account or my wife's, and they make it difficult to use the ones that were added. My repeated inquiries about the credits (by phone, email, and in person) were met with a number of false promises by Kobie and Justin that they were researching the issue, and that they would provide the credits, but I never received the credits I was entitled to despite my diligent efforts to ensure I got what I paid for. When we tried to use the partial credits that we did receive, we were told by the spa that they couldn't find them in our accounts. (You can view your credits on your myiclubonline account under My Purchase History / Payment History). Update: I reached out to Kobie and Justin again after Vida responded to my review, and received no response.
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January 2024 by Meiling Chen Low
Dishonest customer service. I felt like it was a bait and switch in which they promised me credits when joining in exchange for the membership fee, but I never received or was able to use the credits despite repeatedly following up with Vida.
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December 2023 by Justin Golding
Used to be a member when I lived in DC and returned for this month due to work and holiday and these greedy people are charging $348 for a 12 visits. On top of that, they won’t allow a month-to-month option at this location specifically but will allow for all others. Also, if you sign up for global pass to all locations, U-street is excluded. I was told specifically that they are trying to make U street less accessible so they’re pricing people out on purpose because they’ve oversold memberships to that location. Greedy people and quality isn’t exactly top notch for what they’re charging. Save your $ and go elsewhere.
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December 2023 by Aydin Tozeren
Unfriendly to men who like men. Showers lack hot water, sauna, steam room are often broken. Lighting is that of an intuition room. They require men to wear shorts in steam room. They installed cameras across the steam room as an insult directing well mannered men. Aim is to break the self confidence of wholesome men. They know how to decorate well, they have taste and charge about 20 percent increase annually. Only thing going for the poorly managed VIDA U St is their location.
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December 2023 by M Kr
Beautiful gym with amazing machines and great vibes. Special shout-out to Jonathan at the front desk who brightened everyone's spirits by singing Christmas carols while working the floor.
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December 2023 by Daniel L.
The gym is generally good, but their business practices are despicable. I was promised a promotional credit when I rejoined the gym to be used towards products or services at the gym or spa. The credits were never added to my account or my wife's. (Nobody ever explained even when I directly asked, but you can view the credits on your myiclubonline account under My Purchase History / Payment History). My repeated inquiries about the credits (by phone, email, and in person) were met with a number of false promises by Justin and Kobie that they were researching the issue, and that they would provide the credit, but I never received the credits I was entitled to despite my diligent efforts to ensure I got what I paid for. Update 12/20/23: I reached out to Justin and Kobie again by email on Dec. 9 in response to David's below response to my review, but never received a response. David's response is clearly disingenuous.
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August 2023 by David
Fantastic quality in general. They have everything you could ever need.My previous preview gave 4 stars because, at the time, there was no hack squat machine or seated leg curl machine. They have both now and they even have the superior seated leg curl machine with the handles on top.
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July 2023 by Gabby Rothschild
Communication is top notch, constantly improving equipment and environment, really clean and organized, staff is so friendly. I love coming here! Not to mention free breakfast on Wednesdays and new decorations every month for the holidays. Yoga classes are great too.
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June 2023 by Zach Gluckow
The best commercial gym I have ever been to. Lots of kettlebells, Olympic lifting platforms, calisthenics equipment, traditional machines and free weights, and cardio equipment.
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May 2023 by Lawrence Perry
I absolutely love this gym. The positive energy is overflowing, and all of the members and staff have been so kind and courteous.
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May 2023 by Joonsoo Yi
I had more than $1,000 worth of personal property stolen from the locker. Despite an offer from the gym management to reimburse me, that offer was never fulfilled (I didn’t even ask to be reimbursed in the first place, so to be "led on" for months for a resolution that was never going to transpire was doubly disappointing).My understanding is that the gym has since upgraded their security. And while the gym employees have been “supportive” throughout the process, the bottom line is that the security is lax. Anyone can come in and out of the gym with no oversight — disappointing to say the least especially with the high membership fees.All in all, while the facilities are nice, I wouldn’t recommend this gym if security is one of your main concerns. Anecdotally, I’ve heard horror stories from the employees and other gym members having their stuff stolen at this location as well.
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May 2023 by Joonsoo Y.
I had more than $1,000 worth of personal property stolen from the locker. Despite an offer from the gym management to reimburse me, that offer was never fulfilled (I didn't even ask to be reimbursed in the first place, so to be "led on" for months for a resolution that was never going to transpire was doubly disappointing). My understanding is that the gym has since upgraded their security. And while the gym employees have been "supportive" throughout the process, the bottom line is that the security is lax. Anyone can come in and out of the gym with no oversight -- disappointing to say the least especially with the high membership fees. All in all, while the facilities are nice, I wouldn't recommend this gym if security is one of your main concerns. Anecdotally, I've heard horror stories from the employees and other gym members having their stuff stolen at this location as well.
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April 2023 by Curt Baranowski
I am one of the original Vida members; it is clean and well-equipped, but that's where the good ends. Vida has consistently disappointed me over the years, it is not a serious workout facility, members are endlessly on their phones and not working out. I had an awful experience with another member today, she was not using equipment and on her phone... management did absolutely nothing.
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April 2023 by Curt B.
I am one of the original Vida members; it is clean and well-equipped, but that's where the good ends. Vida has consistently disappointed me over the years, it is not a serious workout facility, members are endlessly on their phones and not working out. I had an awful experience with another member today, she was not using equipment and on her phone... management did absolutely nothing.
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March 2023 by Anastasia Sarmakeeva
I cancelled my subscription last November with VIDA Fitness because I understood that it is not right format for me. Although their facilities are great, I was disappointed to find that I was still charged for an additional month. I still can't get my money back. When I reached out to manager Koby for assistance, he was unresponsive and unhelpful. It seems like he was only interested in signing me up as a member and did not care about providing quality customer service. I would not recommend this gym to anyone looking for reliable and trustworthy fitness services.
