Lowe's Home Improvement offers a wide selection of products, including toilets, ceiling fans, countertops, backsplashes, patio items, and appliances, often at great prices. Customer service experiences vary. Many associates are noted for being extremely helpful, knowledgeable, professional, and friendly, providing excellent customer service with a strong work ethic and excellent people skills. Customers report being assisted immediately and appreciate associates who take time to explain products, help with loading, and ensure a smooth process from purchase to delivery, making the experience easy. However, the store can sometimes be short-staffed, leading to difficulties finding help and slow service, with some customers noting a dismal skeleton crew. Despite this, many departments, such as paint and appliances, receive specific praise for great and tremendous help from associates. Overall, for major projects like kitchen renovations, the service from employees to contractors is described as very professional, quick, knowledgeable, and respectful, with results that leave customers very pleased and willing to highly recommend the business.
