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“Judy and Kandice were extremely helpful, knowledgeable, and friendly in arranging a rental that matched my needs. Wholeheartedly, I will recommend this team of consummate professionals to anyone. They set a standard of excellence in service that few can meet or exceed.”
“Always a good experience at Bentley Truck Rental I ask for my truck to get washed and told me to bring it right in and within an hour it was finished and looking great”
“bryan (brian??? idk how it’s spelled) BUT!!! he made my first experience renting a u-haul easy and extremely pleasant. i might’ve not read the sign on how to open the door (use the knob lol) but he didn’t judge me, such a welcoming face and energy overall. he also helped me figure out the mobile check in/check out process. i will be going back when i need to rent a u-haul again.”
“Staff was amazing! I feel bad I do not remember the lady's name who attended me, but she was awesome! Very polite & professional. Explained everything clearly! I was in and out in less than 10 min!”
“I wanted to write a review considering that I have only used uhaul to move my furniture and the trucks are convenient for those moving in a time constraint. The truck I received was a bit big, I was not expecting to be charge $200 to go less than 50miles. My transaction was disputed by the GM Taylor Eskridge , although I did not hassle about the mileage, I was concerned about the fuel fee that I was charged . I would recommend this service at this location, just make sure you have photos on your phone not just through the link evaluations. Contract# 79626382”
“It is always a pleasure to do business with this location. Very helpful and friendly service. This was the 2nd time I used them for my business, and they didn't disappoint. We will be using them again.”
“The staff at this site was exception both at pick-up and drop-off. I accidentally left my laptop bag in the truck (with my laptop in it) when I returned the truck. They quickly found it - contacted me (I hadn't realized that I had left it in the truck). They secured it in the office for me and we're so great when I got back to retrieve it. They were also kindly worried about a cup that I had left on the curve while doing my online check in. Another driver had jumped the curve and hit it. Fortunately the cup was fine.
I rent trucks frequently for work events. I have used a dealer much closer to my home typically. However, your staff was so amazing that I am going to use the Chester location from now on. It is close to my work storage unit, but your staff are what won my business.
Also, the trucks are always clean and the site feels safe and secure.
Phil was amazing at both drop off and pick up. So good to contact me and keep my laptop bag safe.
I believe it was Tina who gave it to me when I went back to pick it up.
The whole crew were fantastic. Friendly, helpful and nice.”
“Danny at the DML location is very knowledgeable and friendly. They have 2 lots, so plenty of space is available for parking. I'll definitely use this location again.”
“Very professional employees and staff. Very well organized. Employees know what they are doing. I would recommend them to anyone who needs their vehicles fixed. 5 star business.”
“Dan is amazing. The rental trucks are new and clean. This was much much better place than uhaul. Dan explained everything and it was a worry free move for us. A very safe place to leave your car if you need to park it there. Lovely staff and lovely staff.”
“Mike is friendly and knowledgeable which puts you at ease and helps you handle a stressful situation like moving. He has a passion for what he does and enjoys being of service to his customers. Mike is efficient and through and explains things well. I will highly recommend this location solely because of him. He sets the bar high and will make an excellent trainer for others in the company to learn from.”
“This place was able to help me at the last minute when another uhaul location messed up. The employee who serviced me was extremely kind and helpful, I would definitely do business here again”
“Would be nicer if could have access to units 24/7 or at least sometime past 5pm because if working til 5:30pm during the week makes things difficult. The process of getting a unit and then moving out of a unit was great! Just the app didn't let me upload photos so had to go to the office to complete the move out process.”
“Truck was reserved 7am came in received the truck, put exact estimated mileage didn’t pay a penny more reserved it for 12 hours only used it for 6. No damages no problems with the truck I can only imagine the negative reviews are the people who did things they weren’t supposed to do, you know like drive like a moron and smoke weed in the trucks. Only reason it’s a 4 star was the smoke smell in cab other then that it was a quick and painless procedure people on here just need to be a little more intelligent and purchase the right thing instead of giving a good place bad reviews because they can’t drive or follow rules of U-Hauls policy I’d recommend this place no problems!”
“Was there at 9AM on a Saturday morning, right after they opened. Steven B assisted me. Truck was ready and clean. Experience was great, no complaints. Would definitely use this location again.”
“My whole experience with Penske was great. Staff called me a few days and let me know they wouldn't have a van there at that time. He said I could pick it up further away or he could have someone drive it over to the original pickup location. I suggested the lather and told him I'm getting a ride there so I'll get there about 630am. He felt bad I'd have to wait until 9am so he had a staff member drive it over first thing at 7am. I was omw to haul our stuff at about 745am - 8am. New cargo van too. Only had 172 mi on it. Backup camera is awesome. My drop off location also have 24 hour key drop off. LOVED! I dropped it off that same night with tank full. They will charge you $8/gal if you make them do it lolI would for sure rent from Penske again and refer them as well!”
“I needed roadside service, they were right on it, got me to the shop and took me right in.Took bout 2 hrs, but I thought that was way reasonable for what had to be done, very satisfying service. Thank you”
“UhaulAnother great experience with uhaul rental. This time was at the location on 201 Ruth drive in Newark DE. After looking for a trailer and was not able to get any. Only this location was able to have one. Greg the owner/ manager was very professional, friendly and knowledgeable about the services and safety inspection of my hitch. In addition of providing uhaul service they do tent and party rental as well.please be sure to check them out and support their business.”
“The renters are kind courteous their contracts are well-written I had a flat tire in one of the vehicles during my travels and they sent someone out to change the tire there very good at what they do and they have a lot of product for U-Haul I also rented a car carrier and it was pretty well price I was happy with their service”
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“This is a great location to rent a U-Haul truck . She made the process so easy for me. I would refer my friends and family to use this neighborhood dealer. The attendant was professional, courteous and knowledgeable.”