Citizens is a community-oriented bank with about 1,100 branches in 15 states and around 3,100 ATMs, offering convenient ways to bank online, through their mobile app, or by contacting their customer center. Customers value the knowledgeable and helpful staff, noting a friendly attitude and excellent customer service. Many appreciate the personal assistance, such as help with student loans. The bank’s historic downtown locations provide a warm, old-world feel, setting it apart from larger banks. Overall, Citizens is praised for its friendly service, timely help, and a focus on helping customers with their financial needs, making banking a positive experience.
Heather was AMAZING! I cannot express my thanks to her and all of her help for getting my student loan. Very grateful for her and all of her help! Highly recommend her and Citizens Bank!
November 2023
Great Bank!! Staff is always so helpful and friendly at this location, especially Heather and Brenda!!
January 2023
Highly recommend Citizens Bank! Y’all Heather was amazing! Great customer service and I CAN HELP YOU ATTITUDE with timely service!
